Riding Para-Transit

What is STS Service?

Schedule My Trip

What is the STS Service Area?

How is eligibility determined?

Eligibility is determined by three factors:

Operational issues that are not used to determine STS eligibility include:

Completing your Application

Visitors (Non-Residents of Charlotte)

CATS Special Transportation Service in accordance with ADA regulations will provide paratransit service to any Charlotte visitor that has been certified as ADA paratransit eligible in the jurisdiction in which they reside or documentation of residence and disability, if the disability is not apparent. Visitor status allows the use of CATs Special Transportation service for up to 21 days within any 365-day period.  


This information can be faxed to (704) 336-5119 or emailed to

If you have any questions, please contact the STS eligibility and certification office at (704) 336-5055.