CATS Para-Transit​


The Americans with Disabilities Act (ADA) of 1990 is a civil rights bill, which bans all discrimination againts people with disabilities. Under the ADA law, all transit agencies operating a fixed-route bus system must provide a comparable paratransit system for people with disabiliti​es who cannot use the fixed-route bus service. CATS Special Transportation Service (STS) operates the paratransit system which is a pre-scheduled, shared-ride, door to door service.

The STS service operates under the ADA law, which garantees all trips within the systems service area. The STS service area is defined as the area up to ¾ of a mile on either side of an existing fixed or local bus route. Service is available on the same days and times that the fixed-route in the area are operating.

You can be approved for STS service even if your residence in not with-in the service area. Under such circumstances you would be required to be picked up and dropped off at a location that is with-in ¾'s of a mile service area to get a guaranteed trip.

When CATS makes service level changes to the fixed route bus service, there can be  potential impacts to the he ADA ¾ mile service area for STS (paratransit) riders. When these changes occur theymay affect your ability to receive our services from your residence or to a desired drop off location.

If you have a disability that prevents you from using a  fixed route bus, some or all of the time, you may be eligible for CATS STS paratranist service.

Eligibility is determined by three factors:

1.      Your ability to get to and from the bus stop

2.      Your ability to board and exit the bus

3.      You cognitive ability to navigate the fixed route bus system

Operational issues that are not used to determine STS eligibility include:

1.      Age

2.      Distance to and from a bus stop

3.      Lack of bus service in area

4.      Overcrowded buses


Returning your Completed Application


Make sure that ALL questions have been answered and that the professional verification sheet (page 11 of the application) has been signed. If your application is not complete, it will be returned to you.  After you have completed your application, you can mail your application to:

Special Transportation Services

901 North Davidson Street

Charlotte NC 28206

Or you may fax the completed application to STS at the following number: 704-336-5119

Once STS receives your application, you will be contacted by staff at the Special Transportation Eligibility Center to schedule your appointment for an in-person interview and possibly a functional assessment.  All interviews and assessments will be conducted at the Special Transportation Eligibility Center located at the Charlotte Transportation Center, 310 East Trade Street, Charlotte, NC 28203.