Solid Waste Leadership Team

The Solid Waste Services Leadership Team consists of the Director, the deputy director and division managers. This team of managers advises the Director on organizational and operational policies and procedures pertaining to their specific area of expertise. A listing of each member, their area of responsibility, and contact information is below.

Rodney Jamison Director

Oversees all Solid Waste Services divisions - managing more than 302 employees. Directs and supervises departmental activities associated with the Operations, Customer Service, Fleet Management, Human Resources and Public Service functions of Solid Waste Services.

rjamison@charlottenc.gov

Eric DeLaPena Deputy Director
of Operations & Safety Division

Oversees the Operations functions of Solid Waste Services.

edelapena@charlottenc.gov

Ellen Price
Deputy Director of Administration

Oversees the Administration functions of Solid Waste Services.

eprice@charlottenc.gov

Noble Scott Operations Division

The Operations Division provides weekly collection services to residential single-family units and multi-family complexes of less than 30 units. Collection services include the pickup of residential garbage, recyclables, yard waste and bulky items.

nscott@charlottenc.gov

Keith Higgins Special Services

The Operations division also cleans city-maintained streets and rights-of-way, supports special events, manages the infrastructure and the cleanliness of the Central Business District (CBD), collects small business refuse, dead animals and provides public trash receptacles. The division also provides maintenance for bus stops and trolley corridor in the CBD.

khiggins@charlottenc.gov

Leron McIver Fleet Management

Fleet Management manages usage, maintenance and inventory for all Solid Waste vehicles (collection vehicles, pick-up trucks, SUVs and cars).

lmciver@charlottenc.gov

Shirley Belton Customer Service

The Customer Service Division resolves service complaints generated through the CharMeck 311 Call Center within established guidelines, while providing quality customer service.

sbelton@charlottenc.gov

Ed Reaves Technology Services Division

The Technology Services Division supports key business activities through the management, coordination and implementation of information technology.

ereaves@charlottenc.gov

Contact Louie Moore Administration Division

The Administrative Division supports key business activities through coordinated business planning and strategic management of budgetary, fiscal, competitive, contractual and human resource activities. Administration also manages the outsourced contract for the rollout cart lease agreement and multi-family collection contracts for complexes with 30 or more residential units.

lmoore@charlottenc.gov

Crystal Legette Human Resources Division

The Human Resources division manages hiring process, employee review and appraisals and payroll for department, employee benefits, personnel transaction, FMLA & Workman’s Compensation programs for department, provides training, including new employee training, point of contact for Corporate Human Resources and manages Pathways Program.

crystal.legette@charlottenc.gov

Brandi Williams Public Service Division

The Public Service Division advises Solid Waste leadership on how to develop customer-focused operational policies and procedures. Staff manages the department's relationship with the media, and its outreach and educational programs. The division also performs analysis of city-wide waste reduction/recycling opportunities and recycling trend analysis, researches and coordinates recycling events, as well as researches and applies for grants available for the recycling program.

bnwilliams@charlottenc.gov