Service Connections

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**In response to the COVID-19 Pandemic and to ensure the health and welfare of Charlotte Water IDS Staff as well as to our customers, we are shifting to remote meetings when feasible and in-person meeting requests will be reviewed by necessity. Additionally, we will shift to a staggered/remote working combination.  Onsite review staff will be kept to minimum staffing levels; however, the majority of the work is expected to occur remotely.

Currently, inspection services will continue as scheduled. During this adjustment, please direct all plan review, inspection, and permit fees by mail to: 600 East Trade Street, Suite 20, Charlotte, NC  28202 

Please be patient as review times and response times may be longer than anticipated.

For any questions, please, contact Mr. Mike Garbark (Division Manager) at 704-432-5797.

 Service Connection Contacts