About Us

​About Charlotte Water

​Charlotte Water is the largest public water and wastewater utility in the Carolinas, serving more than a million​ customers in the City of Charlotte and greater Mecklenburg County -- including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.​​ ​​​

Facts and Figures effective July 1, 2019

  • In Operation Since 1889
  • Service Area: Mecklenburg County
  • Estimated Population Served: 1,093,901
  • Authorized Positions: 997
  • AAA Bond Rating with Fitch, Moody’s and Standard & Poor's
  • Operating Budget (includes debt service, PAYGO transfer): $449,863,211
  • Water Community Investment Plan (includes PAYGO transfers): $75,094,289
  • Wastewater Community Investment Plan (includes PAYGO transfers): $196,008,541
  • 259 gallons of water costs $1

  • FY19 Average Daily Pumped: 108.09
  • FY19 Highest Daily Pumped: 149.44 (07/18/18)
  • FY18 Lowest Daily Pumped: 85.05 (12/25/18)
  • All-Time Highest Pumped 169.2 (8/20/07)
  • Water treatment plants
    • Franklin: 132 capacity; 79.98 average
    • Vest: 24 capacity; 13.9 average
    • Dukes: 18 capacity; 13.96 average
    • Total water treatment capacity: 174

​*numbers in million gallons per day (MGD)

  • Raw water intakes: 2
  • Reservoir storage: 2 - 500 MG capacity
  • Average wastewater treated daily: 91.0 million gallons
  • Total FY19 wastewater treated: 33.2 billion gallons
  • Wastewater Treatment Plants
    • ​Sugar Creek 20 MGD capacity; 13.1 MGD average
    • Irwin Creek 15 MGD capacity; 9.8 MGD average
    • McAlpine Creek 64 MGD capacity; 52.5 MGD average
    • Mallard Creek 12 MGD capacity; 9.8 MGC average
    • McDowell Creek 12 MGD capacity; 5.7 MGD average
    • Ashe Plantation & Oxford Glen 0.175 MGD Total Capacity
    • Total plant capacity: 123.175 MGD
  • Food Service Establishments Grease Traps Inspected: 5,449
  • Industries Regulated for Wastewater Discharges: 58
  • Active total water service connections: 290.442
  • Active residential water service connections (includes multi-family): 257,039 
  • Active commercial water service connections (includes industrial, nonprofit, institution, government, health): 14,415 
  • Active irrigation meters: 14,552
  • Active wastewater service connections: 264,981
  • ​Total overflows in FY19: 162 (FY18: 164)
  • SSO by grease: 28
  • SSO by debris in line: 35
  • SSO by roots: 26
  • SSO by pipe failure: 41
  • SSO by other: 16
  • SSO by vandalism: 4
  • SSO by inflow and infiltration: 2
  • SSO by severe natural condition: 10
  • Average spill response time: 29 minutes
  • Spills per 100 miles of pipe: 3.7
  • ​Water pipes rehabilitated or replaced: 39,671 LF (7.4 miles)
  • Water leaks repaired: 3,805
  • ​Wastewater pipes rehabilitated or replaced: 113,500 LF (21.5 miles)
  • Wastewater pipes cleaned (includes contractors): 971 miles
  • Wastewater pipes treated with root control chemicals: 259 miles
  • Manholes replaced or repaired: 301
  • ​Water mains maintained: 4,393 miles
  • Hydrants maintained: 17,517
  • Treated water storage & booster pumping stations: 17
  • Wastewater mains maintained: 4,375 miles
  • Wastewater lift stations: 82
  • Notices of drinking water quality violations: 0
  • Notices of collection system violations: 1
  • Notices of wastewater treatment plant violations: 2
  • Partially treated discharges: 0

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