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by the time water splashes onto your
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toothbrush it's been on quite a journey
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Charlotte Mecklenburg residents use more
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than a 100 million gallons of water each
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day
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your water flows through thousands of
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miles of underground pipes every day
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Charlotte water is maintaining existing
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pipes and adding new ones when there's a
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water leak or wastewater spill Charlotte
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water fixes it and that means crews may
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be working in your neighborhood or even
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on your property to make repairs
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Charlotte water must go where the pipe
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is and that's underground sometimes it's
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under the street or even in your yard
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repairs and new construction projects
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require digging up dirt or pavement and
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the process can be dirty disruptive and
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noisy the time it takes to make repairs
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and install new pipes really depends on
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the size of the pipe and the difficulty
1:01
of the repair or installation Charlotte
1:03
water tries to notify people who might
1:06
be affected by construction but just
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know the more urgent the problem the
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less time there may be for notification
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work under a street may require
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temporarily closing the road detouring
1:17
traffic and on street parking may be
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restricted near the construction zone
1:21
some customers in a construction area
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may lose water service for a period of
1:25
time to keep water flowing to customers
1:28
Charlotte water sometimes install is a
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temporary above-ground pipe
1:32
our staff understands that construction
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can be a disruption for traffic for
1:37
school bus stops and for every task at
1:39
your home or business that requires
1:41
water our goal is to fix the problem
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quickly and completely
1:45
after pipe work is finished Charlotte
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water will restore the area that
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includes repaving the street and
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sidewalks and replanting grass and yards
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fire hydrants may be flushed to test
1:57
water quality when the work is finished
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water from your faucet may be discolored
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or cloudy run your cold water for 15
2:03
minutes if the water still doesn't look
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right call 3-1-1 to reach a dispatcher
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construction projects and repairs can be
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unpredictable messy and an inconvenience
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we appreciate your patience and
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cooperation as Charlotte water continues
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to provide clean safe drinking water and
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wastewater service
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