Pay your Bill

Charlotte Water offers several ways to pay your water bill. Choose the payment method most convenient for you. 

 

Online

Set Up Recurring Payments

Use the online bill portal without convenience fees to set up recurring payments, make a one-time payment or pay using a bank account. With an account, you can also view your bill, check payment history and more.  

Don’t have an account? Click “Register” in the lower right of the login window to create an account.  

Make a One-time Payment

Make a one-time payment without logging in to the payment portal (convenience fees apply*). 

  • Make a one-time KUBRA EZ-PAY payment using your bank account, ATM, debit card, Mastercard, Visa, Discover or Diners card. 
  • A $1.10 fee is charged by KUBRA EZ-PAY per transaction up to $999.99 within 26 days. 
  • For payments totaling more than $999.99 within 26 days, a $55 convenience fee will be charged by KUBRA EZ-PAY.

Make a One-Time Payment

Mail

Step 1.Gather your information: 

  • Bottom portion of your utility bill. 
  • Check or money order payable to the City of Charlotte. 

Step 2.Mail your information to: 

City of Charlotte 
P.O. Box 1316 
Charlotte, N.C. 28201 

Phone

Call 311 or 704.336.7600 

  • Make a one-time KUBRA EZ-PAY payment using your bank account, ATM, debit card, Mastercard, Visa, Discover or Diners card (convenience fees apply*). 
  • A $1.10 fee is charged by KUBRA EZ-PAY per transaction up to $999.99 within 26 days. 
  • For payments totaling more than $999.99 within 26 days, a $55 convenience fee will be charged by KUBRA EZ-PAY. 

In Person

There are several options for paying your bill in person: 

Government Service Center 

600 E. Fourth St. 

Open 8 a.m. to 5 p.m. Monday through Friday. 

Pay with cash, check, Visa, Mastercard, debit card or Diners card. 

Drop Box Locations  

600 E. Fourth St. 

Pay by check or money order only.  

  • Include the bottom portion of your utility bill. 
  • Make the check or money order payable to the City of Charlotte. 

Authorized payment locations, including CVS, 7-11, Family Dollar, Walmart and Walgreens. 

Cash Only 

Visit KUBRA EZ-PAY to find an authorized payment location near you and to get the necessary barcode to download to your phone or print out. 

  • Please have your account number and ZIP code ready. 
  • Each barcode is specific to each payment location and is reusable. 
  • Payments made before 5 p.m. are posted the same day, seven days a week. 
  • A $1.49 fee is charged by KUBRA EZ-PAY per individual transaction. 

Resources 

Bank Draft Form(PDF, 60KB)

 

Complete this form to authorize Charlotte Water to set up payment drafts from your bank account.

 

Customer Assistance Program

 

Customers experiencing financial hardships can seek assistance from one of Charlotte Water’s assistance programs. 

 

Water Bill FAQs

 

Find answers to frequently asked questions related to managing your water service.

 

Payment FAQs

 

Find answers to frequently asked questions related to the online portal and paying in person. 

Translated Water Bills 

View example water bills in the following languages:

 

 

What is the Bill Pay Portal

The bill payment portal is where Charlotte Water customers can go to pay their bill, set up recurring payments, choose paperless billing and more. It's linked to your Charlotte Water account. There are no convenience fees to use the bill payment portal. 

Log in to the Charlotte Water Bill Payment Portal. If you don't have an account yet, register.  

What is Kubra EZ-PAY

KUBRA EZ-PAY is an easy way to make a one-time bill payment. Using this method, you can't set up recurring payments or see payment history. Convenience fees apply. 

Accepted forms of payment include bank accounts, ATM or debit cards, and MasterCard, Visa or Diners cards.  

Use your account number and street number to make a one-time payment with KUBRA EZ-PAY.  

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