Payment Questions

With the online portal, you can:

• Look up your account balance
• Sign up for paperless billing
• Set up auto-pay payments
• View your billing and usage history

When you create a username and password, it makes sure that only you (or others you allow) have access to your account. We also use your username to securely store your account information and settings in your user profile.

Please note that your username cannot be your email address. This enables you to change your email address in your profile without having to change your login.

To view your account information, you will also need the following:

A valid Charlotte-Mecklenburg City-County Services bill account number.

The street number where you are using the Charlotte Water service.

Example: If your address is 1234 Elm St., enter "1234".

You can add other accounts after you register with a username and email address. To add the first account, click "Register" to view and/or pay your bill. Follow the steps to confirm your water bill account. Once the first account is set up, you'll see a new button allowing you to add other accounts.

To add accounts, click "Add Multiple Accounts" and follow the instructions.

Yes. We use Secure Socket Layer (SSL) for secure transmissions whenever information about you or your account is displayed.

Additionally, the portal requires that you choose a unique username and password. Then each time you sign on, your identity is confirmed by a series of verifying steps. After verification, the portal uses a "cookie" to identify you throughout your session.

You may need to change the settings of your cell phone to use the portal. This can include turning off pop-up blockers.

You can make a payment at an authorized retail cash payment location, including:

• 7-11
• CVS
• Family Dollar
• Walmart
• Walgreens

In-person payments can also be made at the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) between 8 a.m. and 5 p.m., Monday through Friday.

You must have a pay slip in order to make a payment at an authorized EZ-Pay location.

• Pay slips can be printed from a computer or shown on your mobile device.
• You will need your account number and street address to create a pay slip.

Only authorized locations will process payments on the same business day. However, the payment will need to be made before 5 p.m. to process the same day.

Yes. Please note, payments made at unauthorized locations may not process on the same business day.

Account numbers can be found:

• On a monthly bill.
• By logging in to the Charlotte Water online portal.
• In the paperless billing reminder email.

You can also call 311 (704-336-7600) and we can provide your account number over the phone.