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New Commercial Connections

Charlotte Water installs new water and sanitary sewer services connecting to accessible existing mains upon request by residential/commercial customers.

A water service includes the following:

Connection to the public water main;
Service lateral to property line valve or 1 foot behind the meter (whichever is applicable);
Meter assembly & vault

A sewer service includes the following:

Connection to the existing public sewer main or existing/proposed manhole;
Service lateral to the edge of public road right-of-way or limits of sewer easement;
Clean out / Stub out for the connection by a private plumber

Water/Sewer/Fire

Availability of existing water and/or sewer shall be confirmed with CLT Water Customer Service
Capacity Assurance request shall be submitted for review/approval to NewServiceRequests@charlottenc.gov (including 1.5" and Larger Water Meter) There isa 20 business day review cycle.
New Service Site Plan shall be submitted for review/approval through Accela at https://aca3.accela.com/CHARLOTTE/Default.aspx (including 1.5" and Larger Water Meter). There is a 10 business day review cycle
Applicable NCDOT Encroachment shall be submitted to Tap Team for review/approval
Upon approval of the New Service Site Plan, Quote will be issued including New Service fees by CLT Water Tap Team
Address shall be assigned (if new construction)
Commercial New Service Application shall be completed
Backflow Prevention Application shall be completed
Submit payment of New Service Fees and include Quote Package, Capacity Assurance Approval Letter, completed New Service Application, Backflow Application, and applicable Dismantlement Application in person or mail to 5100 Brookshire Blvd.

Irrigation

According to state law (House Bill H2499 and HB 1766), all irrigation systems installed after July 1, 2009 must be connected to a separate irrigation meter, unless platted prior to July 1, 2009. Also any irrigation design, construction and maintenance exceeding $2500 must be performed by a licensed irrigation contractor unless the installation work is performed by the property owner (exclusions for agricultural and nursery operations).

When installing an irrigation system, customers are required to install and maintain a backflow prevention assembly on their water line to ensure the safety of the surrounding community.

Availability of existing water and/or sewer shall be confirmed with CLT Water Customer Service
New Service Site Plan shall be submitted for review/approval through Accela at https://aca3.accela.com/CHARLOTTE/Default.aspx or through Customer Service at NewServiceRequests@charlottenc.gov(including 1.5" and Larger Water Meter
Applicable NCDOT Encroachment shall be submitted to Tap Team for review/approval
Upon approval of the New Service Site Plan, Quote will be issued including New Service fees by CLT Water Tap Team
Address shall be assigned (if new construction)
Commercial New Service Application shall be completed
Backflow Prevention Application shall be completed
Submit payment of New Service Fees and include Quote Package, completed New Service Application and Backflow Application in person, or mail to 5100 Brookshire Blvd.

Alternate Installation Program

Charlotte Water offers an Alternate Installation Program as a solution for conflicts with New Services' scheduling policy, allowing the Developer's Contractor to install new services under Charlotte Water inspection. Plan Review/Inspection fees and System Development Fees are required to be paid along with service application(s) prior to executing contracts and releasing construction of the service connections. CLTWater and the customer/developer will execute a contract and CLTWater will need to collect additional documents from the customer/developer prior to assigning an inspector and releasing construction.

Encroachments

Upon plan submittal or application, you will be notified if an encroachment permit is required. The most common encroachment requirement involves the North Carolina Department of Transportation (NCDOT) for connections on State maintained roads. It is the responsibility of the applicant to provide the necessary documents for commercial encroachment submittals. CLTWater will submit the encroachment documents to NCDOT for approval.

Service Dismantlement

Existing services that need to be dismantled shall be performed by CLT Water. A dismantlement application shall be completed and submitted to Customer Service. Prior to dismantlement, the existing service(s) must be inactivated in our billing system by the owner.

Backflow Prevention

Backflow assemblies are required for all services except Residential domestic ¾" water services. Backflow plans shall be submitted to Mecklenburg County Code Enforcement for review.

Sewer Only Customers

Sewer-only customers are required to install a metering device on their private water supply.

Extension Policies

Applicants who do not have direct access to water and/or sewer mains may qualify for one of our Extension Programs.

Land Development (Donated) Projects

Service connections to mains being built under a Land Development (Donated) Project contract are typically installed by the developer. Once the water and/or sewer mains have been donated to the city, service connections shall be made by Charlotte Water.