Submit a Complaint
Complaints may be filed through the CMPD website, the City of Charlotte, U.S. mail, email, in-person, telephone, or anonymously. Complaints can also be filed directly with Community Relations Committee
Every complaint will be investigated. CMPD is governed by 42 Rules of Conduct divided between lower level and more serious allegations
Lower level allegations are investigated and adjudicated by the employee’s chain of command (direct supervisors)
More serious allegations are investigated by Internal Affairs and adjudicated by an Independent Chain of Command (supervisors who do not work directly with the employee)
- Sustained – the allegation is proven by evidence
- Not sustained – There is no information to prove or disprove the allegation
- Exonerated – the incident occurred, however; the employee acted lawfully and properly
- Unfounded – the allegation is false and the alleged incident did not occur
When making a decision about corrective action for allegations of misconduct, supervisors will consider the CMPD’s disciplinary philosophy including: employee’s motivation, degree of harm, employee’s experience, intentional/unintentional errors, and employee’s past performance history.
Internal Affairs will notify all complainants in writing of the disposition of the complaint following