Free Rides End on June 8

CATS
5/20/2020



Rider’s Alert

All Routes

Date:  May 20, 2020

Free Rides End on June 8


Beginning Monday, June 8, 2020, CATS will end free rides on all services.  On this date, a valid pass, ticket or cash fare will be required to ride.  On June 1, customers may begin purchasing tickets at the Charlotte Transportation Center or from one of several pass sales locations throughout the area.  Passes will also be available for purchase via the CATS Pass mobile app or via the CATS Ecommerce site.


Service Updates

Also, on June 8, CATS will implement changes to its current modified service.


LYNX Blue Line:

Monday-Saturday

The Blue Line will operate on a Saturday schedule with a modification:

  • 15-minute service between 6:00 a.m. - 7:00 p.m.
  • We will operate the printed rail Saturday schedule after 7:00 p.m.

 

Sunday 

Regular Sunday schedule


CATS Bus Service:

Monday – Friday

CATS will continue operating the modified service implemented on March 25 and increase frequency on the following high ridership routes: 5, 7, 8, 9, 10, 11, 16, 21, 27 and 34.


Saturday

Regular Saturday schedule


Sunday

Regular Sunday schedule


Express Service:

Continue with March 25 modified service.



April Passes:

For customers who purchased an April monthly or an April weekly pass, exchanges can be made at the Charlotte Transportation Center, 310 E. Trade Street. We’ll be implementing new hours for customer service on June 1.  Hours of operation will be 5:30 a.m. - 8 p.m. Monday - Friday and 7 a.m. - 12 p.m. and 1 p.m. – 4 p.m. Saturday -Sunday. The pass sales booth is located at Pavilion C.  If you purchased an electronic ticket via the CATS Pass Mobile App, please contact our customer service staff directly at 704-336-7433 between the hours of 5:30 a.m. – 8 p.m. Monday-Friday or 7 a.m. – 11:30 a.m. and 12:30 p.m. – 4 p.m. Saturday and Sunday.  Exchanges will be permitted through July 31, 2020.


We ask that you have your pass ready when boarding and remember to practice social distancing with the operator, fare inspectors, and your fellow passengers.  Please continue to exit from the back door of the bus when applicable.  CATS encourages all riders to follow the CDC recommendation of wearing a non-surgical cloth face covering while in public.