CATS Announces Service Modifications



March 23, 2020

Contact: Juliann Sheldon, 980-250-9269

CATS Announces Service Modifications

Provides Update on Sanitization Efforts



Charlotte, N.C. – Starting on Wednesday, March 25, CATS will make modifications to transit service to accommodate the current need for demand. CATS bus and LYNX light rail ridership has decreased up to 41%.


CATS will operate a temporary modified schedule seven days-a-week, fare free, until further notice. Since fare will not be needed during this time, and all ticket vending machines and fare boxes will be taken out of service.


Service modifications are as follows:



CATS Local fixed-route and community circulator buses will operate on a Saturday schedule Monday thru Saturday. Buses will operate normal Sunday service on Sundays. The route 290-Davidson Shuttle will not operate.


CATS Express routes will operate two trips in the morning and afternoon, Monday through Friday. The 41X-Steele Creek Express, 61X-Arboretum Express, 65X-Matthews Express and 88X- Mountain Island Express will not operate due to complementary local routes in those areas.


CATS asks that riders exit buses through available rear doors.


Light Rail

The LYNX Blue Line will operate on a Sunday schedule.



CATS' Special Transportation Services (STS) operations will be limited to life-sustaining trips only. Life sustaining trips include those to medical facilities and grocery stores.


"By operating modified service, we're able to continue providing our community access to essential daily needs, front-line jobs and medical services", said CATS CEO John Lewis. "We thank our riders for obeying the recommendations of officials and providing room on transit for those who serve us most."


Sanitization Efforts

CATS continues its stringent sanitization efforts. As a standard, every vehicle in CATS' fleet is cleaned on a nightly basis. On March 3, CATS implemented Contamination Protocol, more than one week before Mecklenburg County's first identified case of COVID-19.


In addition to nightly normal cleaning procedures, Contamination Protocol consists of:

  • All hard surfaces on vehicles are wiped down with a hospital-grade solution
  • All 42 light rail vehicles are being treated with disinfectant antibacterial foggers


CATS continues to make gloves, anti-bacterial hand-gel, and anti-bacterial soap available to all bus drivers and train operators.


While CATS continues the increased sanitization efforts, we highly encourage riders to continue to follow all recommendations from public health officials. Whenever possible, we ask that all riders abide by the six-foot social distancing recommendation for the protection of transit operators and other passengers.


Modified schedule information can be found at Riders with questions or concerns should email or call 704-336-RIDE (7433). 


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