City of Charlotte offices closed for Christmas and New Year holidays

Britt Clampitt

​CHARLOTTE, N.C. (Dec. 20, 2017) – City of Charlotte offices will close Monday, Dec. 25, Tuesday, Dec. 26, and Monday, Jan. 1, in observance of the Christmas and New Year holidays.

For the latest updates on city services, follow @CLTgov on Facebook, Twitter and Instagram.

Charlotte Area Transit System (CATS)

On Sunday, Dec. 24, and Monday, Dec. 25, CATS will operate buses, trains and the CityLynx Gold Line streetcar according to a Sunday schedule. Weekday service will resume on Tuesday, Dec. 26.

The LYNX Blue Line will operate extra service before and after the Belk Bowl, which is scheduled for Friday, Dec. 29.

CATS Customer Service will be closed on Dec. 25 and 26, as well as on Jan. 1.

CharMeck 311

Outside regular business hours, CharMeck 311 callers can report water, sewer, stormwater and animal issues via an automated service that dispatches assistance. Many service requests can be made online, 24/7 here. Please call 911 for any emergencies.

Charlotte Water

Sanitary sewer overflows can be caused by blockages in pipes from fats, oils and grease. Charlotte Water asks residents to avoid putting grease, oils and fats down the drain this holiday season. Follow these simple instructions for proper disposal of grease, oils and fats:

  • Drain cooking grease, oils or fats into a can.
  • Wipe the pan with a paper towel. 
  • Toss the can and paper towel in the trash.

For more information, go to and click on the Flow Free button.

Solid Waste Services

City of Charlotte Solid Waste Services will observe the Christmas holiday on Monday, Dec. 25. No collection services - garbage, recycling, yard waste and bulky waste - will occur. Citizens can find their holiday collection day below:

Normal Collection DayHoliday Collection Day
Monday, Dec. 25Tuesday, Dec. 26
Tuesday, Dec. 26Wednesday, Dec. 27
Wednesday, Dec. 27Thursday, Dec. 28
Thursday, Dec. 28Friday, Dec. 29
Friday, Dec. 29Saturday, Dec. 30

The holidays create a lot of cheer and trash. Consider recycling wrapping paper (no foil), greeting cards and plastics.

The week of Dec. 25 is an orange recycling week. Residents designated as having orange week recycling collection will have recyclables collected according to the holiday schedule. The 2018 recycling calendar can be viewed online at

After the holidays, artificial Christmas trees need to be scheduled for bulky waste collection. Call CharMeck 311 or schedule online at Place natural Christmas trees curbside for yard waste pickup on your collection day. Both natural and artificial trees should be free of decorations and lights.

While preparing other yard waste for curbside collection, rake leaves and grass clippings in untied bags no larger than 32 gallons. All leaf bags at the curb will be collected and disposed of after collection. Yard waste can also be placed in free compostable bags that can be picked up from the Solid Waste Services office or any Mecklenburg County full service facility. Find a facility at

For more information or other holiday tips visit and follow @CLTSWS on Facebook, Instagram and Twitter. Citizens can also receive text message alerts by texting CLTSWS to 24587.

Changes to the City of Charlotte Code of Ordinances

On Sept. 11, 2017, Charlotte City Council approved an update for Chapter 10 of the City of Charlotte Code of Ordinances. The changes, which take effect Jan. 1, 2018, created stand-alone ordinances for code enforcement.

The code ordinance updates include changes in fines and new definitions for repeat and chronic offenders. The changes that will have the most impact are:

  • An increase in fines from $50 to $150 for most violations which may include, but not be limited to, curbside violations, neglect of premises, obstructions of rights-of-way and overgrown vegetation.
  • A property owner who has had four or more violations of any type on any property that they may own in the previous calendar year is now defined as a chronic offender.
  • A property owner who has had four or more repeated violations in the previous calendar year is now defined as a repeat offender.
  • An increase in fines for chronic and repeat offenders to $250 for the fourth offense and $500 for the fifth and each subsequent offense.

To learn more, please visit


The City of Charlotte provides services to more than 800,000 residents. The City's focus areas are Community Safety, Housing and Neighborhood Development, Economic Development, Environment and Transportation & Planning. For the latest news about city government, visit the Citywide Newsroom. From our website, you can sign up to receive email updates on City topics that interest you through the Notify Me service.