City of Charlotte implements new outreach strategies to promote Aging in Place program

Britt Clampitt

CHARLOTTE, N.C. (April 2, 2019) – The City of Charlotte has implemented new community outreach strategies to enroll residents in its new Aging in Placeprogram, which offers financial assistance to senior homeowners who may struggle to pay the increase in the city portion of their 2019 property tax bills. City staff and volunteers will conduct door-to-door visits and call qualified homeowners to help them enroll in the Aging in Place program. 

City staff and volunteers will focus canvassing efforts in the Wesley Heights, Smallwood/Biddleville and Seversville neighborhoods. All canvassers will wear reflective vests and have identification. 

The Aging in Place outreach strategies build upon the city’s previous inclusive community engagement efforts, including the Take10 initiative, in which community leaders and city employees had nearly 8,000 one-on-one resident conversations to hear feedback about jobs, housing and community safety.

The strategies also draw on best practices learned from an ongoing partnershipbetween the City of Charlotte and New York City's Public Engagement Unit. Funded by the John S. and James L. Knight Foundation, the partnership helps both cities expand efforts to proactively engage constituents and increase participation in public services. The cities share learnings and exchange solutions as they implement outreach strategies, such as those Charlotte is using for the Aging in Place program. 

City staff will evaluate the results of Aging in Place outreach to determine whether the strategies will be used to connect residents to other programs and services.

For more information on Aging in Place, please visit, call 704-336-3380 or email

The City of Charlotte provides services to more than 860,000 residents. The city's focus areas are Housing and Neighborhood Development, Community Safety, Transportation and Planning, Economic Development and the Environment. For the latest news about city government, visit the Citywide Newsroom. From our website, you can sign up to receive email updates on city topics that interest you through the Notify Me service.​