Government services updated as city and partners respond to COVID-19
CHARLOTTE, N.C. (March 17, 2020) – As the City of Charlotte continues working with its partners to respond to the unprecedented spread of novel coronavirus (COVID-19), additional actions are being taken to protect residents and city staff.
City-operated buildings will be closed to the public indefinitely beginning Wednesday, March 18. The following facilities will remain open at this time:
Charlotte-Mecklenburg Police Department (CMPD) stations.
Charlotte Fire Department (CFD) stations.
Charlotte Douglas International Airport.
Charlotte Area Transit System stations, including the Charlotte Transportation Center.
Additional updates to city services include:
Charlotte City Council
The Charlotte City Council meeting scheduled for Monday, March 23, has been canceled. The city continues to work on virtual meeting solutions that would satisfy North Carolina’s open meeting laws.
Residents can pay water bills online, by calling 311 or 704-336-7600, or by mail. Cash payments can be made at several authorized payment locations including CVS, 7-11, Family Dollar and ACE Cash Express. More information about bill payment options is available at
Water Bill Payment Options website.
The drive-through payment center at Old City Hall, 600 East Trade St., will remain open 8 to 5 p.m., Monday through Friday.
Charlotte Area Transit System (CATS)
Beginning March 18 and until further notice, the CATS Pass Sales Office will be open Monday through Friday, 6 a.m. to 6 p.m. Anyone needing to purchase a pass outside these abbreviated hours can do so on the CATS Pass app or at
ridetransit.org. CATS passes can be purchased with cash at various pass sales locations. A full list of locations is available at
Pass Sales Locations website.
Planning, Design and Development
CLT Development Center will operate virtually. Questions about CLT Development Center services can be directed to 704-336-6692.
Call 980-314-2633 for Suttle zoning questions.
General Planning, Design and Development questions can be directed to 704-336-2205.
For the latest updates on city services, follow @CLTgov on
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The City of Charlotte provides services to more than 870,000 residents. The city’s priorities are workforce and business development; transportation, planning and the environment; safe communities; and great neighborhoods. For the latest news and updates about city government, visit the citywide newsroom at
charlottenc.gov/newsroom, and follow @CLTgov on