City of Charlotte actively prepares for Winter Storm Diego

Britt Clampitt

CHARLOTTE, N.C. (Dec. 6, 2018) – With impacts from Winter Storm Diego potentially coming to the Charlotte area this weekend, local agencies are closely monitoring the forecast and actively preparing for snow, freezing rain, sleet and/or ice.

At this time, the forecast remains uncertain, but adjustments in city services, including staffing levels, will be made as needed.

Safety remains the number one priority. The City of Charlotte has activated a winter weather information web page,, that includes preparation and safety tips, city service updates as well as a list of reliable information sources. Media are encouraged to turn to this web page as they work to inform the public throughout this weather event. The web page will be updated as new information becomes available.

The city makes the following safety recommendations:

  • If you don't have to be on the road during winter weather, please stay home.
  • If you must travel, make sure your vehicle is ready for the trip by:
    • Completely defrosting your windows before leaving,
    • Removing snow and ice from vehicle roofs and windows, and
    • Making sure you have windshield washer fluid and functioning wipers.
  • Be on the lookout for city crews working on Charlotte's streets.
    • Don't pass brine trucks or follow too closely.
    • Don't crowd the plow.
      • Do not pass plow trucks.
      • Do not drive between plow trucks.
  • Give yourself plenty of time to react when stopping or turning.
  • Be on the lookout for children and pedestrians in neighborhoods.

For more information and updates, follow @CharMeckEM on Facebook and Twitter and @CLTgov on Facebook and Twitter.

Charlotte Department of Transportation (CDOT)

CDOT crews are working in close coordination with the North Carolina Department of Transportation to place salt brine on streets, which helps prevent ice from bonding to pavement. Throughout the weekend, CDOT will continue evaluating conditions and treating roads, bridges, culverts and other areas as needed.

Residents should report icy road conditions by calling 311. Emergencies and crashes should be called in to 911.

The City of Charlotte's Emergency Plan for Ice Control and Snow Removal can be found here.

Solid Waste Services

At this time, there is no change in Solid Waste Services' collection schedule, but crews are preparing equipment and supplies for potential severe weather. Solid Waste Services will continue to monitor the weather and alter operations if needed.  

Charlotte Area Transit System (CATS)

 CATS anticipates operating regular schedules for buses, LYNX trains and CityLYNX streetcars. Special Transportation Service will operate as scheduled.

CATS will continue to watch weather reports to determine service impacts and notify the public of any changes. The safety of passengers and employees is top priority. Worsening conditions could bring about delays and other service changes. Please be patient.

 Residents should go to before leaving their homes to check for information on their specific route. will contain the most up-to-date information. Follow CATS on Twitter and Facebook for major service changes.  Citizens can also call 704-336-RIDE (7433).  Wait times for information may be long due to increased call volume.

Charlotte Water

Charlotte Water is preparing staffing and facilities for operations throughout the weekend and weather conditions.

The public can contact 311 to report water main breaks. Charlotte Water will make public system repairs and can assist with shutting off private system breaks if homeowners cannot do that themselves. Plumbers will need to repair any breaks in residential homes.

Now is the time for residents to insulate pipes, disconnect outside sources of water and locate the emergency shut-off in their homes. Visit the Charlotte Water blog for more helpful information.  

Engineering & Property Management​

Staff and city contractors are on notice and preparing for needs related to trees, rights-of-way and city buildings and grounds.

Call 911 for life-threatening situations involving trees or trees in the roadway.

Charlotte Douglas International Airport

The Charlotte Douglas International Airport is closely monitoring the weather and is prepared to implement winter weather preparations if and when needed. Passengers are encouraged to follow CLT on Twitter to receive the latest updates.


The City of Charlotte provides services to more than 860,000 residents. The City's focus areas are Housing and Neighborhood Development, Community Safety, Transportation, Economic Development and the Environment. For the latest news about city government, visit the Citywide Newsroom at From our website, you can sign up to receive email updates on City topics that interest you through the Notify Me service.