CATS to Conduct Rider Surveys


Rider's Alert

All Routes

August 10, 2022


CATS to Conduct Rider Surveys


Beginning August 13, 2022, CATS will be conducting surveys onboard CATS bus and rail vehicles and at CATS Park and Rides. Surveyors wearing vests and badges will approach riders to ask questions about your trip.

  • If you have 5 minutes, you will be asked questions about your transit trip and important information about you and your household. If your survey is completed on a CATS vehicle, you will be entered into a drawing with a chance to win a monthly pass.
  • If you DO NOT have 5 minutes, you will be asked for your contact information and the surveyor will attempt to complete the survey. You will also be given the option to complete the interview online via text/email or a representative from the CATS call center will call you to complete the survey. 


    All personal information will be kept confidential. Participating in this survey will help CATS planners improve your trip. Thank you for your participation in this survey!


For more information, visit or contact CATS Customer Service at 704-336-7433.