CATS to Conduct Rider Surveys

Jayla Gittens

Rider’s Alert 

All Routes  

August 10, 2022 


CATS to Conduct Rider Surveys 


Beginning August 13, 2022, CATS will be conducting surveys onboard CATS buses, rail vehicles and at CATS Park and Rides. Surveyors wearing vests and badges will approach riders to ask questions about their trip. 

  • During a five-minute survey you will be asked questions about your transit trip and important information about you and your household. Once your survey is completed in-person, you will be entered into a drawing for a chance to win a monthly pass. 

  • If you are unavailable to complete an in-person survey, you will be asked for your contact information. A representative from the ETC call center will contact you to complete the survey. You will have the option to complete the survey online via text or email.  

All personal information will be kept confidential. Your feedback from this survey will help us improve the CATS system for all riders.  Thank you for your participation in this survey!  


For more information, visit or contact CATS Customer Service at 704-336-7433.