Rider's Alert
All Routes
February 22, 2023
CATS to Adjust Pass Sales and Call Center Service Hours
Beginning March 1, 2023, CATS' Pass Sales and Call Center will adjust their weekly service hours.
The Pass Sales office located at the Charlotte Transportation Center will operate during the following hours:
- Monday through Friday: 5:30 a.m. - 7 p.m.
- Saturday and Sunday: 7:00 a.m. - 12: 00 p.m. and 1:00 p.m. - 4:00 p.m.
The Call Center will operate during the following hours:
- Monday through Friday: 5:30 a.m. - 7 p.m.
- Saturday and Sunday: 7:00 a.m. - 11:30 a.m. and 12:30 p.m. - 4:00 p.m.
Our customer service team is an essential part of CATS and strives to provide fast and easy service to our riders each day. For any questions or concerns, our riders can always contact CATS' customer service by email at telltransit@charlottenc.gov or by calling 704-336-7433.
To find real-time route information or buy passes riders can also use the CATS-Pass app, which is available for free download in the App Store and the Google Play store.
For more information, visit RideTransit.org or contact CATS Customer Service at 704-336-7433.