10-Ride Express Plus Ticket Error

Jayla Gittens

Rider's Alert

Express Routes

November 15, 2022


10-Ride Express Plus Ticket Error

Due to a printing error, physical 10-ride Express Plus tickets in circulation are being read by the farebox as costing the incorrect price. As a result, an operator may request $1.40 to cover the remainder of the fare. If you purchased a 10-ride Express Plus ticket, you are not required to pay any additional fee for your fare. CATS apologizes for this inconvenience, and we are working diligently to resolve this issue.

For more information, visit RideTransit.org or contact CATS Customer Service at 704-336-7433.