The city at your fingertips

Gregg Watkins
Gregg.Watkins@ci.charlotte.nc.us
11/5/2019
CLT plus app

Do you have a question about trash pickup or want to report a potential code violation?

Download the new CLT+ app for your phone and say goodbye to searching for how to contact the right person in city government.

CLT+, available for free for both iPhone and Android users, allows you to quickly access more than 20 common city service requests.

The CLT+ app also includes enhanced user features, such as the ability to attach a photo when submitting a request. This feature is exclusive to the app and can help city and county employees complete requests more efficiently.

In the past, the public had to visit the city’s website or call CharMeck 311 for answers. CharMeck 311 receives roughly 4,000 to 5,000 calls a day.

Using the app can eliminate wait time if 311 is experiencing high call volume. In addition, customers can use the app to submit requests 24/7.

While the city suggests you download and use CLT+, you can still ask questions or submit a request by calling CharMeck 311 or going online Service request.