Fintech Company Robinhood to establish Customer Experience Center in Charlotte, adding nearly 400 new jobs
Cory Burkarth
Cory.Burkarth@charlottenc.gov
3/30/2021
Robinhood expansion

CHARLOTTE, N.C. (March 30, 2021) – Robinhood announced Tuesday it is locating a customer experience and account operations center in Charlotte, investing $11.8 million in new office space and bringing nearly 400 new jobs to the city.

"With the second-largest financial center in the nation, North Carolina is one of the fastest growing tech hubs where companies like this know they can flourish," said North Carolina Governor Roy Cooper.

Robinhood is a mobile-first investing platform known for pioneering commission-free trading with no account minimums, lowering the barriers for millions of investors to participate in the financial markets. Founded in 2013, Robinhood offers investing in stocks, options, exchange traded funds and cash management products through its brokerage, Robinhood Financial, crypto trading through Robinhood Crypto, and a suite of educational resources for first-time investors interested in building long-term, generational wealth.

The Charlotte operations office will hire for analysts, operations personnel, and customer experience and account operations professionals who will assist Robinhood customers with financial advice. The average salary for these new positions exceeds the City of Charlotte’s overall average annual wage.

“Charlotte is known for its talented and diverse workforce, making it an easy choice as we looked to expand our operations,” said Alex Mesa, Head of Customer Experience at Robinhood. “We’re confident that Charlotte’s workforce will further contribute to our mission and lower the barriers to investing for all. We’re thrilled to join the Charlotte community.”

“We welcome Robinhood’s new jobs and investment to North Carolina,” said Commerce Secretary Machelle Baker Sanders. “This expansion is evidence that our exceptional pipeline of diverse and highly-skilled tech talent, along with our budding entrepreneurial landscape, will continue to attract the fintech industry and grow our innovation economy.”

Robinhood joins a long line of companies, including Retirement Clearinghouse and Intercontinental Capital Group, who have announced new or expanding fintech and customer service operations in Charlotte over the last year. It also comes on the heels of several transformative announcements, including Arrival’s U.S. headquarters and Microfactory, and Centene’s east coast headquarters.

“With this announcement by Robinhood, Charlotte further cements itself as a leading city for the ever-growing fintech industry. Our city’s strong concentration of talent creates an ideal pool for companies who are looking for innovative and skilled workers,” said Tracy Dodson, Assistant City Manager and Economic Development Director. “We’re excited for the new career opportunities that Robinhood’s jobs will provide for our community.”

The project was a collaborative effort between the City of Charlotte, the North Carolina Department of Commerce, the Economic Development Partnership of North Carolina, the North Carolina Community College System, Mecklenburg County, Carolina Fintech Hub, and the Charlotte Regional Business Alliance.

Read the State of North Carolina's announcement.