Animal Care & Control Implements New Pet License Program
Lynda Anello
New Pet License Program

​Charlotte-Mecklenburg Police Department Animal Care & Control rolled out a new animal license program that uses QR codes to provide personal pet information, making it easier to identify lost animals. The new license tags replaced the old version on July 20, 2021 and is supported by pet identification company, PetHub.

“It’s a two-in-one solution that uses technology and online tools to provide pet owners with a new way to keep their pets licensed with the city and aids in identification if they ever become lost,” says Dr. Josh Fisher, Director of Animal Care & Control. “This program is another step in achieving our goals of keeping pets and people together and reducing unnecessary shelter intake.”

Owners are encouraged to activate their new license at, where they can set up a free profile for their pet and add a photo, contact information, address and other vital information. The PetHub Call Center is open 24/7. Upgrade packages are available, but not required, and include shelter broadcasts, found pet alerts, GPS tracking, and more.

The new license tag has three new ways to identify an animal, according to Fisher. “Finders can scan the QR code with their phone, call the 800 number on the tag or enter the license number on the PetHub website to access the animal’s profile.” Increasing reunification efforts reduces the stress animals experience while being housed at the shelter and saves owners the challenge of tracking their pets and paying shelter reclaim fees.

Existing licensed animals can receive a new tag if renewed in person at Animal Care & Control at 8315 Byrum Drive, Charlotte, NC 28217. If you would like to exchange an existing tag for the new format, the fee is $2 and must be purchased in person.