Charlotte, N.C. – Beginning Sept. 21, 2022, the Charlotte Area Transit System (CATS) will introduce fare capping on its CATS-Pass app. Fare capping is a flexible, cost-saving option that rewards customers with a monthly pass once they have paid $88, the equivalent of a monthly pass, in eligible fares through the CATS-Pass app.
When customers reach the $88 monthly threshold, a monthly pass will automatically be added to their CATS-Pass wallet. With the monthly pass, customers can ride local bus and rail for free for the remainder of that month.
"Providing equitable access to transit is a driving force behind CATS' operation," CATS CEO John Lewis said. "Fare capping is a key strategy to improve the rider experience and ensure it is affordable and accessible to all, especially those who cannot afford the upfront cost of a monthly pass."
How fare capping works:
All local bus and rail passes, including one-way, one-day and weekly passes, purchased through the CATS-Pass app will count towards the $88 monthly threshold.
Only passes purchased through the CATS-Pass app will count towards a monthly pass.
Riders can connect their CATS-Pass accounts to their debit or credit cards and load funds into their mobile wallets to purchase passes.
To pay with cash, riders can visit the CATS customer service booth at the Charlotte Transit Center and provide the agent with cash that will be instantly added to their CATS-Pass accounts.
- Customers will automatically receive a monthly pass in their CATS-Pass wallets once they have met the monthly threshold.
- For the remainder of the month, riders can show their monthly passes to bus operators and rail fare inspectors to ride CATS local bus and rail for free. Express and Express Plus buses will still require normal fare, regardless of the fare capping status of the rider.
- On the first day of the following month, riders' fare capping will reset.
Riders who do not have access to a smartphone may be eligible to receive a free smartphone and free phone service through the Federal Communications Commission's income-based
Affordable Connectivity Program (ACP). Through ACP, qualifying households can receive one free smartphone and free monthly service. To learn more about this program, riders can contact the Life Wireless at
888.543.3620 or email
For questions or concerns, community members can speak to CATS Customer Service at
704.336.7433(RIDE) or email