Charlotte Achieves Silver Level What Works Cities Certification
La Vondra Farquharson
Charlotte Achieves Silver Level What Works Cities Certification

Charlotte, N.C. - Charlotte is proud to share it has been recognized for achieving 2020 What Works Cities Certification at the silver level. What Works Cities (WWC) Certification evaluates how effectively cities are managed by measuring the extent to which city leaders incorporate data and evidence in their decision-making - whether they have the right people, processes, and policies in place to put data and evidence at the center of decision-making - against a national standard of excellence. WWC is a national initiative launched by Bloomberg Philanthropies in 2015.

Charlotte is one of 16 cities to achieve Certification this year at the silver level. Over the past year, the city has demonstrated measurable progress on foundational data practices, representing Charlotte's commitment to advancing how data is used to better serve residents.

Notable data practices and achievements include:

  • OpEx Academy offers city staff a variety of training classes on how to use data collaboratively.

  • Capital Project Dashboard allows the community to access information on all city capital projects, including cost and completion dates.

  • Quality of Life Explorer is an interactive tool that gives a wealth of information on where you live and work within the community, to include: character, economy, health, safety, transportation, employment, housing, education and environment.

  • Mecklenburg County Community Impact (COVID) assists emergency management in responding to the COVID-19 pandemic.

Cities that receive What Works Cities Certification have demonstrated their ability to manage and incorporate data in such a way that is highly beneficial in the decision-making process for its leadership.

"We are proud of our staff who diligently engage with and advance our city's data practices in order to help our elected officials make more informed decisions for our communities, offering our residents the chance to engage with the city in a frank and honest way, through data," said Charlotte Mayor Vi Lyles. "With good people, good data, and good processes, anything is doable, any challenge surmountable."

What Works Cities Certification is inspiring a movement of cities that are doubling down on their commitment to building a more effective, more efficient, and more equitable local government that works for its residents, and using Certification as a roadmap for doing so. Nearly 200 U.S. cities have completed a What Works Cities Assessment; to date, only 24 cities have met the What Works Cities national standard in achieving Certification.

About What Works Cities:

What Work Cities, launched byBloomberg Philanthropies in April 2015, is a national initiative that helps cities use data and evidence more effectively to tackle their most pressing challenges and improve residents' lives. It is one of the largest-ever philanthropic efforts to enhance cities' use of data and evidence. Through the initiative's expertpartners, cities around the country are receiving technical assistance, guidance and resources to succeed in making more informed decisions, tackling local challenges, and delivering more effective services and programs for their residents. Cities in the What Works Cities network also gain access to a collaborative network of peers in cities across the country. For more information, visit