Innovation & Technology

​Welcome to Innovation & Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City’s Technology Governance Policy, delive​​rs technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.​​


To innovate, secure and deliver technologies to empower Charlotte.


To provide an outstanding customer and employee experience as the City's unified and trusted technology partner.




Charlotte Named One of Top 10 Technologically Innovative Cities in the Nation

Queen City honored for commitment to using technology to tackle strengthen cybersecurity, tackle social challenges, enhance services

Charlotte, NC, Nov. 2019  – The Center for Digital Government named Charlotte one of the top 10 digital cities in the nation for its commitment to using technology to tackle social challenges, enhance services, strengthen cybersecurity, and more.

The 19th annual Digital Cities Survey ranked Charlotte 10th among cities with populations of 500,000 or more for its commitment to using technology to tackle social challenges, enhance cybersecurity, improve transparency and much more. This is the fourth year in a row Charlotte ranked in the top 10.

The Digital Cities Survey considered ten key characteristics of a digital city: leadership alignment, citizen-centric, efficient, data governance, secure, resilient, staffed/ supported, connected, innovative, and best practices.

Judges noted Charlotte launched several internal projects while also reorganizing the Innovation & Technology Department, including a dedicated Center for Data Analytics, an interdepartmental team called Data Co-Lab to establish data governance policy, a special division focused on public safety technology, a Video Management System (VMS) governance committee to oversee video surveillance systems, and the Charlotte-Mecklenburg Security Task Force, which includes 60 public officials from the region to discuss cybersecurity issues.

Charlotte also launched several citizen-facing tools, including a new app to plan mass transit trips and monitor ticket wait times, an airport app so passengers can check flights and amenities, enhancements to the Charlotte Business Resources website to include online chat and virtual classrooms, and updated citizen-facing dashboards regarding quality of life and vehicle collisions.

The top 10 winners will be honored at a special awards dinner during the National League of Cities' annual conference in San Antonio later this month.


About the Center for Digital Government

The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation's only media and research company focused exclusively on state and local government and education.

​I&T Technology Strategic Plan

Click on the image to read the plan.

Technology Strategic Plan