Innovation & Technology

​Welcome to Innovation & Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City’s Technology Governance Policy, delive​​rs technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.​​


To innovate, secure and deliver technologies to empower Charlotte.


To provide an outstanding customer and employee experience as the City's unified and trusted technology partner.

Digital Cities 2021

We are a Digital Cities Survey winner in the 500,000 or more population category

multiple years in a row, ranking No. 4 in 2021 and No. 6 in 2020. The Center for Digital Government sponsors this award to recognize public sector cities utilizing technology to tackle social challenges, enhance services, strengthen cybersecurity and more.

Innovation & Technology is competing in the 2022 survey.


The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation's only media and research company focused exclusively on state and local government and education.

​I&T Technology Strategic Plan

Click on the image to read the plan.

Technology Strategic Plan