Innovation & Technology

​Welcome to Innovation & Technology

The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership for the City’s Technology Governance Policy, delive​​rs technology services to City departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.​​


To innovate, secure and deliver technologies to empower Charlotte.


The City of Charlotte is internationally recognized as a "world class" digital city.




Charlotte Named One of Most Technologically Innovative Cities in the Nation

Queen City ranked in the top 5 for commitment to using technology to tackle social challenges, improve transparency

Charlotte, NC (Nov. 5, 2018) – The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The 18th annual Digital Cities Survey ranked Charlotte fifth among cities with populations of 500,000 or more for its commitment to using technology to tackle social challenges, enhance cybersecurity, improve transparency and much more. This is the third year in a row Charlotte ranked in the top five.

"We are proud to receive this recognition," said Brad Dunkle, interim director of the City of Charlotte's Innovation & Technology department. "Our I&T team works closely with city leadership and other departments to collaborate on data-focused solutions that align our goals with their needs."

The Digital Cities Survey considered ten key characteristics of a digital city: open, citizen-centric, collaborative, secure, staffed/supported, connected, efficient, resilient and innovative with the use of best practices.

Judges noted Charlotte's North End Smart District projects, which have incorporated citizen feedback into efforts to improve the northern part of the city. Residents have lowered utility bills using weatherization and smart home technology, while the city has gathered data from those efforts to demonstrate cost savings. In addition, the Office of Data and Analytics improved its open data portal, allowing departments to tell stories using their data.

The I&T Department supports critical public safety functions as well, managing the six-county UASI public safety radio network, which includes the tower sites and network centers in a wide, multi-county area. I&T staff is also working on text-to-911 as the first phase of a Next-Generation 911 project. Another effort will make it easier for police to access various agencies' video systems for crime investigations, and pilot program with HAAS Alert notifies drivers through Waze when a fire truck is responding to an emergency nearby.

"This year's Digital Cities Survey winners are leading the nation when it comes to leveraging data to improve a wide range of city services and initiatives," said Teri Takai, executive director of the Center for Digital Government. "Thanks to the efforts of these innovative cities, citizens now benefit from enhanced services as well as improved transparency and privacy protection efforts. Congratulations to the winners!"   


About the Center for Digital Government

The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation's only media and research company focused exclusively on state and local government and education.

​I&T 2019 Strategic Operating Plan

Click on the image to read the plan.