Emergency Housing Assistance
Resources for Emergency Housing Assistance
The City of Charlotte assists residents experiencing an emergency or unstable housing situation by partnering with non-profit community partners to help. Below is a list of available services and contact information.
If you or someone you know needs emergency housing assistance:
- If you are homeless or will become homeless in the next 14 days, contact NC 2-1-1 (or 1-888-892-1162).
- Coordinated Entry: Call 704-284-9665 if you are homeless or at imminent risk in Mecklenburg County.
- For assistance with rent or utility payments, contact Crisis Assistance Ministry at 704-371-3001.
- If you need help finding rental housing, contact the Housing Collaborative or call 1-877-428-8844
- If you own your home and you need an emergency repair, call 704-336-7844.
- Special resources are available for individuals and families living with HIV/AIDS in the counties Mecklenburg, Anson, Cabarrus, Gaston, Iredell, Lincoln, Rowan, Union, York, Chester and York counties in SC. Individuals can contact Carolina's Care Partnership at 704-531-2467 for confidential assistance.
- For fair housing complaints, call 704-336-5160 or visit Fair Housing.
- For tenant-landlord mediation services, contact Dispute Settlement Program
- For legal aid services, contact 866-219-5262 or visit Legal Aid of NC.
How Can HNS Help
Homelessness Support: A Home For All
Our community's finest hours have always been when we come together to help one another. In our community, Mecklenburg County is the lead agency for providing resources and services for our homeless population. However, there are also many organizations and agencies, including the City of Charlotte, that work tirelessly to help our homeless neighbors.
“A Home For All: Charlotte-Mecklenburg’s Strategy to End and Prevent Homelessness” was launched in April 2021 as a comprehensive effort to address housing instability and homelessness. It marks the first time our community has come together to comprehensively take on the full homelessness, prevention, and housing continuum, including shelter, affordable housing, and cross-sector supports. With strong representation from both the public and private sectors, the goal of this strategy is to help Charlotte-Mecklenburg lay the foundation for implementing and sustaining the systemic change required to both end and prevent homelessness.
Learn more about the A Home For All strategy.
If your organization provides emergency housing assistance:
The City of Charlotte distributes the federal Emergency Solutions Grants (ESG) funding. ESG funds are available for five program components: street outreach, emergency shelter, homelessness prevention, rapid re-housing assistance and data collection through the Homeless Management Information System (HMIS). A request for proposals is released yearly for agencies seeking Emergency Shelter Grant funding.
The city also provides funding annually through its Financial Partners process at FY 2025 Financial Partners - City of Charlotte (charlottenc.gov), to local non-profit agencies that provide emergency housing services.