​City of Charlotte departments and divisions

Charlotte Area Transit System (CATS)​

CATS is the largest transit system between Atlanta, GA and Washington, DC with more than 70 local, express and regional bus routes, a light rail line, services for the disabled, and vanpools serving more than 23,000,000 trips  each year.

Charlotte Communications & Marketing

A professional, talented team provides a multitude of ways to share effective messaging across a variety of communications channels, from storytelling to public affairs, community engagement to marketing and creative services, and web services to video production

Charlotte Department of Transportation (CDOT)

Committed to enhancing the driving, bicycling and walking experience through planning, operating and maintaining the City's transportation choices for residents and visitors

Charlotte Fire Department 

Operates out of 42 fire stations and provides fire protection for approximately 792,862 people living in a 300-square-mile area

Charlotte Planning, Design & Development

Provides integrated planning services that promote sustainable growth to improve our community's quality of life

Charlotte-Mecklenburg Police Department (CMPD)

The largest law enforcement agency in Mecklenburg County and the largest police department between Washington, D.C. and Atlanta. CMPD's goal is to make Charlotte one of the safest large cities in America.

Charlotte-Mecklenburg Storm Water Services

Improves the storm drainage system to ensure stormwater runoff drains effectively from streets to streams, reduces flood risks, and protects the quality of surface waters for our community

Charlotte Water

​With more than 954,644 customers, Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) is the largest water service utility in the Carolinas.

City Attorney

Provides legal advice and representation to the Mayor, City Council, City Manager and other City officials and employees on a broad range of issues. The Office represents the City, including its officials and employees, in litigation filed by or against them.

City Clerk

Provides services that connect citizens to their government and maintains a recorded history of government actions. These services include Mayor and Council assistance, records management and research, boards and commissions, and customer service to both internal and external customers.

Community Relations​

The human relations agency for the City of Charlotte and Mecklenburg County.

Economic Development

Shapes places and provides resources to empower Charlotte’s residents and businesses to thrive. This work is accomplished through the lens of Equitable Economic Development using our uncommon perspective of and service to Charlotte’s increasingly diverse residents, built environment and industry sectors.

Engineering & Property Management (E&PM)

Handles design and construction of City infrastructure projects, regulates development, ca​res for the tree canopy and landscaping and manages real estate and facilities portfolios.

Finance Department

Partners with customers to achieve their service goals in the community through sound management of financial, vehicle and equipment services

Housing & Neighborhood Services

Focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: community engagement, code enforcement, housing services, environment and sustainability, and CharMeck 311.

Human Resources - City of Charlotte

​City of Charlotte is proud of its diverse, 7,000-plus member workforce that serves the community through professional, administrative, public safety, technical, clerical, skilled and labor and trades work. Build your career where you live.

Innovation & Technology (I&T)

​Provides executive-level leadership for the City’s technology governance policy, delive​​rs technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Internal Audit

Provides reasonable assurance that the City has an operating and effective system of internal controls and assists members of management in evaluating the efficiency and effectiveness of operations

Strategy & Budget

Responsible for the development and oversight of the City of Charlotte's annual operating budget and five-year Community Investment Plan​

Solid Waste Services​

Provides a variety of quality, efficient and cost-effective services including the collection of bulky waste, garbage, recycling and yard waste

​2018 Resident Survey

This survey is an important tool for the City of Charlotte to obtain input from its residents. This is your opportunity to help us improve and make this an even better community for all residents to live, work, play and visit. More information on Resident Survey.

2018 Resident Survey

​Park It!​

The transportation Park It! citation payment page will be under maintenance September 27 to October 1. Citation payments and appeals will not process during this time. All services will be available again on October 1. Thank you for your patience.

Park it

​Emergency Information​

The City of Charlotte is closely monitoring Hurricane Michael and encouraging residents to prepare for inclement weather. For more information, go to the Emergency Information page. Updates will continue to be provided at

Emergency Information​ page

​Join a winning team!​

The City of Charlotte is a great place to work and offers the opportunity to build strong communities where people live, work and play. We provide a competitive healthcare, retirement, and benefits package.

City Council adopts the FY 2019 Budget

On June 11, 2018, Charlotte City Council voted to adopt the $2.6 billion FY 2019 budget. The budget ​enhances community safety, strengthens neighborhoods, recognizes the city's workforce and positions the city to be a leader in economic opportunity – all while capitalizing on opportunities for improved efficiencies and service delivery.​ This budget goes into effect on July 1, 2018.

News release June 11, 2018
City Council Meeting June 11, 2018 (video)​

​New Recruits

We will be accepting applications for our police trainee process during the next open application period from May 1st through the 15th.

Try it out!

Balancing Act is a budget simulation tool -- shows how the city’s budget process works and why it impacts your daily life.    

Balancing Act budget simulation tool 

It's your city!  

help think our city forward  

Charlotte's place types and Unified Development Ordinance (UDO) is aimed at updating policies and regulations that guide growth and development in Charlotte.

​   ​Around the Crown live

Around the Crown is now LIVE every Tuesday at 1:00 PM.