What is Finance?

The Fi​nance Department​ is one of four​ support departments in the City of Charlotte’s organizational structure. In addition to the City, our customer partner base includes other municipal, county, state and federal government agencies along with community agencies, businesses, and residents promoting governmental collaboration and efficiency.

Finance is responsible for maintaining the City's general ledger, billing and collection of utility payments, accounts payable and receivable, issuing bonds, risk management, financial reports, and managing the City's investment portfolio.

What is Finance

A person with a calculator and charts is Providing strategic oversight for the department's activities to another person.


Provides strategic oversight for the department's activities, manages day-to-day operations and identifies opportunities, and provides critical information and analysis to make financial decisions.

Business Systems

Manages and supports applications and business processes related to the Utility Management Systems (UMS), which include billing, field service, and web self-service applications.

There is a pie chat with a pen laying on top of a keyboard for business systems
A group of people going over different bar charts and pie charts for Financial Reporting

Financial Reporting

Maintains the City's official accounting records including the preparation of the annual financial statements, printing account payable and payroll payments, financial analyses and reconciliations.

Financial Services

two people going over a chart and one of the people is pointing out an item on the chart for Financial Services
Person has a bunch of charts on a table looking through them and reading each for Internal Control

Internal Control

Responsible for implementing and managing the Finance Internal Control Program to align with the Committee of Sponsoring Organizations (COSO) Internal Control Framework; establishing standards for financial internal control; and maximizing opportunities to improve standardization, efficiency, fiscal accountability, and oversight of the city’s financial functions.


Serves as the City's official revenue collections unit in accordance with State statute. Provides billing, collection and depositing services for Charlotte Water and City/County Storm Water Services. Assists departments with the miscellaneous collection and deposit of moneys for benefits, transit passes, loans, liens and citations. Monitors citywide cash collection activities in accordance with City policy.

there is a stack of coins on top of pie charts next to a pen and a calculator for Revenue
a person with a pen is looking at a chart on a clip board for Risk Management

Risk Management

Provides insurance, claims and loss control services for the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education. As part of the loss control services, the office manages a 25-acre driver training facility called the Charlotte Vehicle Operations Center (CVOC).


on a table there is a row of coins and bills for Treasury