Emergency Information

Charlotte Area Transit System (CATS)

CATS services are operating on a normal schedule. Remember: platforms could be slick and practice caution. Safety remains the first priority. If flooding occurs, riders should expect delays/detours.

Citizens can stay up-to-date by checking inclement weather alerts at ridetransit.org and CATS' Twitter account before leaving the house. Citizens can also call CATS Customer Service at 704-336-RIDE (7433); however, wait times may be long due to increased call volume.

 

Charlotte Douglas International Airport

Charlotte Douglas International Airport is open and operational. Airlines continue to adjust flight schedules. Check with your airline for the status of your flight before coming to the airport. Many of our airlines have travel waivers in place for Tropical Storm Florence. Follow CLT's twitter feed (@CLTAirport) for updates. Emergency supplies are in place for any passengers who may be stranded at the airport. 

 

Landscape Management

Two contract tree crews have been activated to assist in large tree removal. The first objective of crews during the storm response is to clear roads of debris to provide at a minimum single lane access for first responder vehicles along major thoroughfares and at priority sites followed by the clearance of single-lane access on secondary roads and all-lane access for non-emergency vehicles. Call 911 to report trees that threaten safety or property or that block major roadways and access for emergency services.

 

Charlotte-Mecklenburg Storm Water Services

Charlotte-Mecklenburg Storm Water Services is monitoring rainfall amounts and stream depths with the Flood Information & Notification System (FINS). 

Thank you to all our great neighbors that cleared storm drains before Florence arrived. After the storm, we could still use your help! Please check a storm drain, clear it if you can, or call 311 to report a blockage.

 

Code Enforcement

Code Enforcement's Damage Assessment Response Team has supervisors on call and a team prepared to mobilize if damage assessment is necessary. 

 

Mecklenburg County Department of Social Services
The Department of Social Services hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577)

 

Mecklenburg County Solid Waste

Will be opening the Foxhole Landfill (including residential drop off area) and Compost Central Facilities at 9 am on Sept. 17.  Hours will be 9 am to 4 pm.  Household Hazardous Waste will NOT be accepted on Monday.  Again, only the Foxhole Landfill on Rt. 521 and Compost Central at 140 Valleydale Rd will be open on Monday – opening at 9 am. The North Meck and Hickory Grove Centers will remain closed for Monday.

 

Charlotte Water

Charlotte Water operates three water treatment plants and five wastewater treatment plants. They are equipped with generators capable of maintaining operations during extended power outages, in addition to fuel.  The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to function normally and do not require electric power to operate. Please call 311 or 704-336-7600 for water or sewer emergencies.

​8:44
>> EVERYBODY GOOD? WELL, WE MADE IT! WE GOT THROUGH IT TOGETHER AS A
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COMMUNITY, WE GOT THROUGH IT TOGETHER AS A CITY, A COUNTY, AND THAT'S WHAT WE ARE HERE TO TALK ABOUT THIS AFTERNOON.
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ONE OF THE BIGGER RUBS FOR GOVERNMENT, ESPECIALLY LOCAL GOVERNMENT IS IT'S VERY IMPERSONAL.
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IT'S ALL ABOUT STATS AND DATA. THIS WEEKEND I THINK DISPROVED LOT OF THEORY, TREMENDOUS
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STORIES THAT CAME OUT OF THIS WEEKEND, WORK THAT INVOLVED PEOPLE, PEOPLE WHO WORKED FOR
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GOVERNMENT HELPING PEOPLE IN OU COMMUNITY. YOU HAVE STORIES LIKE A COUPLE OF OFFICERS TO MY LEFT FROM
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METRO DIVISION, STOPPING A SEMI
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CONSCIOUS DRIVER WHO WAS HAVING A SERIOUS MEDICAL CONDITION FRO PLOWING OVER POTENTIAL COMMUNIT MEMBERS IN OUR CENTER CITY.
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YOU HAD FIREFIGHTERS WHO WERE MOBILIZED TO OTHER PARTS OF THE STATE, LITERALLY PULLING PEOPLE OUT OF HOMES THAT WERE FLOODING.
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YOU HAVE PEOPLE COMING IN ON THEIR DAYS OFF, PEOPLE WORKING LONG, LONG HOURS UNDER NOT THE
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BEST OF CONDITIONS. THESE ARE PROBABLY THE STORIES YOU DON'T HEAR ENOUGH, STORIES WHEN GOVERNMENT I INVOLVED BUT
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YOU SHOULD HEAR ABOUT THE STORIES TODAY. WE HAVE A LINE UP JUST LIKE WE DID OVER THE WEEKEND, IMPORTANT
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LINEUP, SOMETHING ABOUT LEADERSHIP IN THE CITY, A BIG PART OF THE SUCCESS OF THIS OPERATION WAS DUE TO A LOT OF
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THE PEOPLE THAT YOU SEE IN THE ROOM LEADING, SHEPHERDING, SPEARHEADING THESE EFFORTS FOR
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COUNTY AND CITY WORKERS. WE HAVE THE MAYOR, MS. LYLES,
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SHE IS HERE AND SHE WILL KICK I OFF THIS AFTERNOON AND THERE WILL BE A NUMBER OF OTHER MEMBE FROM CITY TO SPEAK ABOUT THEIR
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ROLE IN THE EQUATION. >> THANK YOU. FIRST OF ALL, I WANT TO SAY THANK YOU TO YOU ALL.
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THE COVERAGE THIS WEEKEND WAS VERY, VERY HELPFUL, AND YOU MAD A BIG DIFFERENCE IN HELPING US GET THE WORD OUT, BUT THIS
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AFTERNOON WHAT I WANT TO SAY IS I CAN'T BE MORE PROUD OF CHARLOTTE'S RESIDENTS THAN I
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COULD EVER BE. WHEN YOU THINK ABOUT WE TALKED ABOUT STAYING AT HOME, BE CAREFUL, WATCH OUT FOR YOUR
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NEIGHBORS. SWEEP OUT THE STORM DRAINS. WHEN I LOOKED AT YOUR REPORT AN
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SAW PEOPLE FOLLOWING THOSE REQUESTS, DOING THINGS TO HELP EACH OTHER OUT, I WAS JUST VERY
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PROUD. OF COURSE, I'M CERTAINLY PROUD OF THE PEOPLE THAT STAND BEHIND ME AND THE PEOPLE THAT THEY
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REPRESENT. WHEN YOU ARE A MAYOR OF A LARGE CITY LIKE CHARLOTTE, YOU ARE
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OVER 850,000 PEOPLE STRONG, WHA YOU THINK ABOUT IS WHAT'S PERSONAL ABOUT THE CITY, WHAT
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MAKES US STAND OUT, AND EVERYON HAS ALWAYS SAID CHARLOTTE IS A GREAT PLACE TO HAVE YOUR FAMILY
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AND WE HAD A BIG FAMILY THIS WEEKEND. WE ALL HELPED EACH OTHER. AND THEN I WANT TO SAY THAT THI
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WORK HAS BEEN GOING ON A LONG TIME. WE DID A LOT OF PLANNING, AND W WERE PREPARED AND THAT MAKES A
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TRUE DIFFERENCE. AND FINALLY, AS WE GET READY TO CONSOLIDATE OUR SHELTERS AND LOOK AT PEOPLE THAT ARE COMING
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HERE FROM OTHER COMMUNITIES WHERE THE FLOODWATERS ARE DEEP AND THE HOUSES ARE VERY DAMP AN
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WET, I AM PROUD TO BE MAYOR OF CITY THAT IS INVITING THOSE FOLKS TO COME HERE AND THEY ARE
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BEING WELL CARED FOR BY OUR RED CROSS. WHEN I STAND TO SAY I'M MAYOR O
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CHARLOTTE, IT'S NOT JUST TALKIN ABOUT CHARLOTTE, IT'S TALKING ABOUT THE HEART AND SOUL OF A COMMUNITY, AND THAT'S WHAT WE
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HAD THIS WEEKEND. SO THANKS TO EVERYONE FOR ALLOWING US TO SERVE IN A WAY
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THAT WE CAN BE PROUD OF, AND I WOULD LIKE TO INTRODUCE MARCUS
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STONES OUR CITY MANAGER. >> THIS IS TEAM CHARLOTTE. SO IT'S VERY INTERESTING AS WE
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START TO THINK ABOUT THE PLANNING STAGE UP UNTIL THIS POINT, WE HAD A GAME PLAN.
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WE FOLLOWED THE GAME PLAN. WE HAD A GAME PLAN WITH JUST TH PLANNING STATES BUT ALSO THE
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RECOVERY STATES AND THAT'S WHAT WE ARE INSTITUTING RIGHT NOW. AS WE START TO REFLECT BACK THE LAST COUPLE OF DAYS, THERE ARE
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BUNCH OF GREAT STORIES WE WOULD LOVE TO HEAR, WE WON'T LET OUR GUARD DOWN BUT THERE ARE GREAT
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STORIES. THERE ARE INDIVIDUALS FROM SOLI WASTE THAT WERE DOING TREE
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REMOVAL. AND SO WHAT WE HAVE HERE IS A,
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SOMEWHAT OF A CELEBRATION OF COLLABORATION. IT'S A SOMETIMES WHEN WE HAVE.
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>> THANK YOU MR. JONES, CHARLOTTE MECKLENBURG EMERGENCY MANAGEMENT AS WELL AS THE FIREFIGHTER HAS WORKED
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TIRELESSLY TO PREPARE A PLAN AN RESPOND TO FLORENCE. WE HAVEN'T DONE IT ON OUR OWN. WE HAVE DONE IT WITH THE HELP O
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OUR PUBLIC SAFETY PARTNERS, OTHER CITY DEPARTMENTS, OTHER COUNTY DEPARTMENTS, STATE,
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FEDERAL RESOURCES AS WELL AS OTHER STAKEHOLDERS. IT'S BEEN A SUCCESS. WE WOULD LIKE TO THANK THOSE
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CONSUMERS. AS WE MOVE FROM OUR RESPONSE MORE INTO A RECOVERY AND EVENTUALLY A DEMOBILIZATION OF
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THE EMERGENCY OPERATIONS CENTER AGAIN, I WOULD LIKE TO THANK THOSE MEMBERS.
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I'M HAPPY TO REPORT THAT THERE HAVE BEEN NO SERIOUS
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STORM-RELATED INJURIES REPORTED THIS WEEKEND. WE WANT THANK YOU ENOUGH FOR GETTING THE MESSAGE OUT THERE T
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STAY OFF THE ROADS. I THINK THAT REALLY PLAYS BIG INTO THAT. CHARLOTTE FIRE DEPARTMENT IN
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CONJUNCTION WITH EMERGENCY MANAGEMENT HAS BEEN ASSISTING NORTH CAROLINA EMERGENCY MANAGEMENT THROUGHOUT THIS
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PROCESS. WE HAVE EIGHT MEMBERS THAT ARE ON THE NC HEART TEAM.
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WE HAVE FOUR MEMBERS OF INT MOV
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WE WILL GO TO DIRECTOR MIKE DAVIS. >> GOOD AFTERNOON, THANK YOU, CHIEF.
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OUR CITY MANAGER MENTIONED THIS IS AN INTERDEPARTMENTAL RESPONS TO THE ISSUES WE ARE FACING, AN
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SO WHEN WE HAVE AN EVENT LIKE THIS IN CHARLOTTE, OBVIOUSLY ON OF THE BIG IMPACTS IS ON TREES,
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SO WE ARE CONCENTRATING A LOT O STAFF EFFORT ON TREE REMOVAL, AND THAT WORK BEGAN ON FRIDAY.
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IT'S BEEN A 24/7 OPERATION SINC THE BEGINNING OF THE EVENT.
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WITH THE WEATHER CLEARING NOW I GIVES US OUR BEST OPPORTUNITY T BEGIN TO RESPOND TO THE ISSUES
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AND LIKE ANYTHING ELSE WE ARE GOING TO TAKE THAT ON A PRIORIT BASIS. OUR TOP PRIORITY IS TO KEEP
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STREETS OPEN AND WITHIN THAT TO MAKE SURE WE ARE KEEPING THE MAJOR STREETS OPEN AND WORKING OUR WAY THROUGH THE SYSTEM.
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TO GIVE YOU SOME IDEA OF WHAT T EXPECT THROUGH THE WEEK, WE WIL IN MANY CASES CUT UP TREES AND
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REMOVE THEM IN ONE OPERATION. THERE MAY ALSO BE TIMES BASED O THE VOLUME OF WORK WE ARE
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RESPONDING TO WHERE WHAT YOU WILL SEE IS TREES REMOVED FROM THE STREET. THEY MAY BE TACKED TO THE SIDE
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AWAITING FOR WHEN WE HAVE THE CREW CAPACITY TO COME BACK AND DO THAT AS DEBRIS REMOVAL LATER.
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WHAT WE WOULD ASK YOU TO DO IS CONTINUE TO USE 911 IF TO CALL
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IN A TREE IN THE STREET. THAT TRIGGERS ALL OF THE THINGS THAT NEED TO HAPPEN TO MAKE SUR THE WORK IS DONE QUICKLY AND
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SAFELY. ONE OTHER THING YOU MAY BE INTERESTED TO UNDERSTAND IS WE WILL DO OUR TREE REMOVAL WORK ONLY WHEN IT IS STAFF FOR THOSE
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CREWS TO DO THAT, AND SO PARTLY WHAT THAT MEANS IS SOMETIMES THERE IS DOWN POWER LINES THAT
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OCCUR WITH TREES WHEN THEY COME DOWN, SO WE COORDINATE WITH OTHER UTILITY COMPANIES TO MAKE
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SURE THE AREA IS SAFE AND THAT' THE FIRST THING THAT HAS TO HAPPEN BEFORE WE COME IN AND DO REMOVAL.
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THE OTHER THING I WOULD SHARE WITH YOU IS THIS IS A VERY HIGH WE ARE EXPERIENCING A VERY HIGH
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RATE OF SERVICE REQUESTS WITH THIS EVENT, SO IT WILL TAKE SOM TIME TO WORK THROUGH IT. EVERY TIME WE CHECK THE DATA,
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CHECK THE NUMBERS WE ARE FINDIN THAT MANY HAVE BEEN RESOLVED AN MANY NEW ONES ARE COMING IN, SO WE WOULD ASK FOR PATIENCE AND W
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WOULD ASK THAT YOU CONTINUE TO BE VIGILANT IF THERE ARE ANY NE HAZARDS THAT YOU SEE TO REPORT
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THEM TO 911. AT THIS TIME I WILL TURN IT OVE TO ANGELA LEE, CHARLOTTE WATER
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DIRECTOR. >> GOOD AFTERNOON. OUR WATER AND WASTE WATER SYSTEMS HAVE PERFORMED WELL
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DURING THE STORM. CHARLOTTE WATER AND WASTE WATER
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TREATMENT PLANTS HAVE TREATED WHAT WE THINK TO BE HISTORIC FLOWS DURING THE STORM AND WE
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HAVE DONE THIS WITHOUT COMPROMISING ENVELOPAL STANDARDS. SOME OF OUR FOLKS WITHOUT POWER
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AT HOME HAVE BEEN WORKING 24/7 TO ENSURE THE ONABILITY OF OUR
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WATER AND WASTE WATER SYSTEMS, WHEN OUR FOLKS ARE WORKING LIKE THAT, THEY ARE WORKING FROM A
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COMMON THREAD, AND THAT COMMON THREAD IS THE LOVE OF WATER AND THE DEDICATION TO THIS COMMUNIT
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AND REGION. I WOULD LIKE TO THINK OUR PRESENT CITY COUNCIL AND
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PREVIOUS COUNCILS AND THIS COMMUNITY FOR INVESTMENT INTO
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OUR FACILITIES. WITHOUT YOUR SUPPORT, WE WOULD NOT HAVE HAD THE CAPACITY TO WEATHER THIS STORM THE WAY WE
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HAVE. WE HAVE REALLY DONE A FANTASTIC JOB.
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WHAT WE WILL MOVE TO I AN ASSESSMENT PHASE OF OUR PIPELIN INFRASTRUCTURE. WHAT THAT MEANS IS THAT WE WILL
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BE OUT SURVEYING OUR SYSTEM AND THEN WE WILL BE RESPONDING TO
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SERVICE CALLS. SO TO DO THAT, IF THERE ARE ANY ISSUES, IF ANYONE IS OUT OF WATER, WE PRESENTLY DON'T HAVE
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ANYONE RIGHT NOW, JUST REMEMBER TO CALL 311.
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AND ON BEHALF OF 950 CITY EMPLOYEES OF CHARLOTTE WATER, W
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THANK YOU FOR YOUR SUPPORT AND WE ARE JUST HONORED TO SERVE THIS COMMUNITY WITH THIS
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ESSENTIAL SERVICE. SO I WILL NOW TURN IT OVER TO
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KERR PUTNEY, HE WILL BE ABLE TO ANSWER ANY QUESTIONS AND ALL
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QUESTIONS THAT YOU HAVE. >> GOOD AFTERNOON, I THINK I NEED A NAP.
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I AM WITH CPD. I WANT TO GIVE YOU BRIEF STATISTICS. WE OPENED OUR COMMAND CENTER AT
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POLICE HEADQUARTERS AT 6:00, CLOSED IT YESTERDAY AT ABOUT
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8:30. DURING THAT TIME OUR COMMUNICATIONS PERSONNEL ANSWERED OVER 6100 CALLS FOR
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SERVICE. JUST TO GIVE YOU CONTEXT, IT'S DOWN ABOUT 7% VERSUS THE SAME TIME A WEEK AGO WHICH IS A GOOD
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THING. IT SHOWS HOW MUCH OUR COMMUNITY HEEDED OUR MESSAGES. OUR PEOPLE RESPONDED TO OVER 44
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ROAD, BLOCKED ROAD CALLS, WHICH IS QUITE A BIT OF CALLS, 122
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TIMES WE HAD TO DIRECT TRAFFIC, 156 TRAFFIC ACCIDENTS. EVERYBODY WAS OUT, OFF THE ROAD
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BUT A LOT MORE PEOPLE WEREN'T WERE, AND WE APPRECIATE THAT. WE CONTINUE TO PROVIDE SAFETY A
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THE SHELTERS. WHAT I WOULD LIKE TO DO IS DISPEL A RUMOR THAT WENT AROUND ON SOCIAL MEDIA ABOUT A COUPLE
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OF OFFICERS WHO DID SOME FANTASTIC WORK. IT WAS PORTRAYED AS IF WE RANDOMLY SOUGHT OUT A DRIVER AN
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TRIED TO SMASH HIS WINDOW. WHAT REALLY HAPPENED IS OUR OFFICERS SAW A DRIVER IN NEED,
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STOPPED THE CAR, HAD TO EXTRACT THE PERSON AT LEAST TO STOP THE
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CAR AND MAKE ENTRY INTO THE CAR SO THEY DID SMASH THE WINDOW, AND THEY POTENTIALLY SAVED AT
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LEAST ONE LIFE IF NOT MORE. THIS DRIVER WAS SEMI CONSCIOUS,
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COULD HAVE EASILY PLOWED INTO CITIZENS. THEY ARE CHOMPING AT THE BIT TO
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TALK TO YOU TO GIVE YOU ALL OF THE DETAILS SO I OVEN COURAGE - ENCOURAGE YOU TO TALK TO THEM
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AFTER THIS IS DONE. I WOULD LIKE TO THANK OUR COMMUNITY AS ALWAYS. THEY DID FANTASTIC WORK HEEDING
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ADVICE AND STAYING PUT, SHELTERING IN PLACE THAT HELPED THE EMERGENCY RESPONERS DO THEIR JOB.
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LASTLY, I WOULD LIKE TO THANK OUR EMPLOYEES, OUR CIVILIAN STAFF DID FANTASTIC WORK UNDER
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CHALLENGING CIRCUMSTANCES. WE TURNED THEIR LIVES UPSIDE DOWN AGAIN AND TOOK THEM AWAY
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FROM THEIR FAMILIES WE APPLAUD THEM FOR MAKING THE SACRIFICE T MS. THOMPSON, OUR PARTNER FROM
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DUKE ENERGY. >> THANK YOU, CHIEF PUTNEY, AND I WILL SAY THANK YOU FOR THE
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WORK THAT YOU AND YOUR TEAMS DO OUT THERE EVERY DAY. I CONSIDER OUR LINE AND SERVICE CREWS FIRST RESPONDERS AS WELL,
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SO WE TAKE THAT SERIOUSLY. WELL, THE WIND IS GONE, THE RAI IS GONE, BUT DUKE ENERGY HAS A
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LOT OF WORK TO DO. FIRST, LET ME THANK YOU, OUR RESIDENTS AND OUR CUSTOMERS IN
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MECKLENBURG COUNTY. WE APPRECIATE YOUR PATIENCE. WE KNOW WE HAVE BEEN WORKING ON THE STORM AND ANTICIPATING IT
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FOR A LONG TIME, AND WE ARE GLA THAT IT'S FINALLY PASSED. AS OF 1:00 P.M. TODAY THERE WER
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11,000 HOMES AND BUSINESSES WITHOUT POWER IN MECKLENBURG COUNTY. WE ARE CONTINUING TO RESTORE POWER AND WE ARE WORKING AROUND
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THE CLOCK TO DO THAT. BUT WE ARE LIKELY TO SEE OUTAGE
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LASTING UNTIL WEDNESDAY. WE HAVE MORE THAN TRIPLED RESOURCES TO TACKLE THE OUTAGES. NONE OF OUR CREWS WILL BE
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RELEASED TO GO TO OTHER LOCATIONS UNTIL ALL CUSTOMERS WHO CAN RECEIVE SERVICE WILL RECEIVE SERVICE.
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IF YOU ARE ONE OF OUR RESIDENTS WHO STILL DOES NOT HAVE SERVICE PLEASE CALL 1-800-POWER ON.
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NOW, SOME WORDS OF CAUTION. FLOODING AND HIGH WATER REMAIN CONCERN FOR THE REGION.
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OVER THE PAST WEEK, DUKE ENERGY HAS AGGRESSIVELY MOVED WATER THROUGH OUR RIVERS AND LAKES.
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WE HOPE THIS REDUCES THE IMPACT OF THE STORM THAT WITH THE RAIN THAT WE HAD AND ANY STORMS THAT
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MAY COME UP. CONTINUE TO BE VIGILANT, LISTEN TO EMERGENCY MANAGEMENT IF THEY
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TELL YOU TO EVACUATE. THERE ARE AREAS THAT REMAIN FLOODED. USE CAUTION AS THERE COULD BE
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HIDDEN DANGERS. THERE COULD BE LIVE ELECTRICAL LINES UNDER THAT WATER.
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KEEP AWAY FROM DOWNED OR SAGGIN POWER LINES, KEEP CHILDREN AND PETS AWAY FROM THAT TOO.
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I KNOW YOU ARE EAGER TO CLEAR THE TREES AND THE BRANCHES, BUT FIRST ENSURE THAT THERE ARE NOT
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ELECTRICAL LINES THAT ARE IN THAT DEBRIS. ASSUME THAT ALL LINES ARE ENERGIZED, AND CALL DUKE ENERGY.
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BE CAREFUL, AND STAY SAFE. I TURN IT OVER TO OUR PARTNERS AT RED CROSS.
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>> I'M GOING TO FIX YOUR MIC. THE COORDINATION AND PARTNERSHI
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OF THE GOVERNMENT AGENCIES AND COMMUNITY PARTNERS HERE IN MECKLENBURG COUNTY HAS BEEN AMAZING.
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THE RED CROSS COULD NOT TAKE CARE OF THE CLIENTS THAT WE ARE ASSISTING AT THE MOMENT WITHOUT
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THESE WONDERFUL PARTNERSHIPS. IT'S BEEN TRULY INSPIRATIONAL. WE ARE CURRENTLY CONSOLIDATING
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AND RELOCATING OUR SHELTERS TO THE GRADY COAL CENTER. THOSE ARE THE FIVE SHELTERS THA
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HAVE BEEN OPEN SINCE WEDNESDAY AT MECKLENBURG COUNTY. OUR JOB IS TO TAKE CARE OF INDIVIDUALS THAT HAVE EVACUATED
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FROM AREAS AFFECTED BY THE STOR AND TO HELP THEM START THE PROCESS OF RECOVERY. WE REALLY WANT TO MAKE SURE WE
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ADDRESS THEIR NEEDS AND WE HAVE ALL PARTNER AGENCIES ON STAND B AND THEY WILL BE AVAILABLE AT
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THE SHUTTER TO TAKE CARE OF ANY NEEDS THAT ANY OF THE CLIENTS MAY HAVE.
25:20
>> ROTELY CLUB -- ROW TARRY
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CLUB. PLEASURE TO BE HERE,, TH LAST 72 HOURS OF THE PAST WEEK HAVE TAUGHT US A GREAT DEAL.
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MOST IMPORTANT, I THINK THEY HAVE TAUGHT US THAT OUR PLANNIN PAYS OFF, AND OUR COLLABORATION
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IN EXECUTING HAS BEEN VERY EFFECTIVE THIS WEEK. SO SOME PEOPLE THINK THAT WE
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DODGED A BULLET. FORECAST TO ME, I TREAT THEM AS REAL. SO IT'S NOT THAT WHAT WAS
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FORECASTED DID NOT HAPPEN. WE TAKE THE FORECAST AND WE PUT OUR PLANS TOGETHER, AND THAT IS
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WHY OUR COMMUNITY WAS SAFE AND PROTECTED. IT WASN'T BECAUSE CONDITIONS CHANGED OR THINGS HAPPENED BY
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CHANCE. PEOPLE BEHIND ME AND MANY MORE INSIDE OF MECKLENBURG COUNTY AR
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PARTNERS AROUND THE REGION WERE INSTRUMENTAL IN MAKING THIS WORK, SO THE CITY AS A LEADER
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HAS DONE FANTASTIC AND ALL OF OUR PARTNERS HAVE PERFORMED EXTREMELY WELL.
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SO THE THING THAT I WANT TO TAK AWAY FROM THIS IS THE LEARNING, AND I'M CERTAIN WE WILL HAVE AN
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AFTER ACTION REPORT ABOUT THIS
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WHEN WE ARE DONE BECAUSE WE HAV UPCOMING EVENTS, CERTAINLY MORE WEATHER TO COME IN OUR FUTURE,
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BUT OTHER BIG EVENTS IN OUR FUTURE TOO WE HAD OBSTACLES TO
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NAVIGATE, I WANT TO SAY AT OUR MORNING BRIEFING THIS MORNING I LEARNED THAT WE HAD THE BEST
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PRIORITY ONE RESPONSE TIME PERFORMANCE OFFER, AND THAT WAS
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97.55 ARRIVED IN OUR GUIDELINES THAT ARE IMPOSED UPON US FOR RESPONSE.
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AND THE COMMUNITY IS HONORING OUR REQUEST TO STAY OFF THE ROADS WAS HELPFUL. WE APPRECIATE THAT, AND
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CERTAINLY IT WAS THE EXECUTION THAT I MENTIONED EARLIER. AND THOUGH THE STORM HAS PASSED
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HERE, WE CELEBRATED RATHER LATE LAST NIGHT THE RETURN OF A STRIKE TEAM AND WE SEPTEMBER
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AGAIN TODAY ANOTHER STRIKE TEAM TO THE EAST COAST. SO THERE IS TWO BUSES FROM
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MECKLENBURG COUNTY, A AMBULANCE, AND A OPERATIONS MANAGER THAT WILL OVERSEE THAT MISSION.
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THEY ARE STAGED AT RALEIGH DURHAM AND WILL GO THERE FROM THEIR -- TO THEIR MISSION.
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A PLANNED EVENT THAT HAPPENED WEST OF HERE IS SOME OF OUR CREWS WERE THERE THIS WEEKEND
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TOO, AND ACTUALLY A SUCCESSFUL CARDIAC ARREST RESUSCITATION. SO I'M VERY HAPPY WITH HOW OUR
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SYSTEM PERFORMS LOCALLY, AND PEOPLE NEED TO TAKE THAT AND
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CREDIT ALL OF THE PARTNERS INVOLVED IN MAKING THAT WORK. WE CAN ACCOMMODATE THIS EXCESS
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WEATHER EVENT AND OTHER SPECIAL EVENTS, AND TAKE CARE OF OUR COMMUNITY. AND I THINK THAT'S TREMENDOUS.
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I ENJOY BEING THE LEADER OF MEDIC AND TRULY SPOILED BY THE PEOPLE I GET TO WORK WITH HERE
28:30
BEHIND ME AND ALSO EVERY DAY IN MY JOB, AND I'M GRATEFUL FOR THAT, AND LASTLY, I WANT TO
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THANK THE COMMUNITY FOR THAT NE BUILDING THAT YOU BUILT US, BECAUSE IT IS VERY DIFFICULT FO
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ME TO IMAGINE THIS WEEKEND AND TRYING TO RESPOND AND BE EFFECTIVE AND EFFICIENT AND TAK
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CARE OF OUR EMPLOYEES AT OUR OL BUILDING. SO THANK YOU, AGAIN, FOR THE
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BUILDING. >> WHAT WOULD A PREFERENCE
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CONFERENCE BE WITHOUT BRINGING UP CARLOS RODRIGUEZ. WE GOT A LOT OF QUESTIONS
29:06
CONCERNING CARLOS. HE IS THRILLED THAT HE IS NOW KNOWN AS THE MEDIA DARLING. I'M HEARING HE IS GETTING A LOT
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OF RAVE REVIEWS FROM SOME OF TH FELLOW FIREFIGHTERS OUT AT ENGINE 28 AND AROUND THE REST O
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THE DEPARTMENT. EVERYBODY ASKS IS THIS GUY A SPOKESMAN. NO, THIS IS A FIREFIGHTER.
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ENGINE 28 IS UP BY NORTH LAKE. WHEN HE WAS DONE, COMMUNICATING DIRECTLY TO THE SPANISH COMMUNITY EARLIER, HE GOT RIGHT
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ON THE TRUCK. SO IT'S PEOPLE LIKE CARLOS KEEPING US STRAIGHT AND HE HAD
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WORDS FOR OUR SPANISH COMMUNITY THIS AFTERNOON. CARLOS.
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>> QUESTIONS?
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COLLEEN, I THINK YOU HAD SOMETHING. >> YES, MAYOR AND MANAGER, COUL
31:44
ONE OR BOTH OF YOU TALK IN TERM OF WHAT YOU ARE HEARING FROM
31:51
CDOT WITH THE INFRASTRUCTURE, THE ROADWAYS, ANY REPORTS OF EROSION ON THE SIDE OF THE ROAD
31:58
OR UNDERNEATH OR ANYTHING LIKE THAT? >> CAN YOU TALK ABOUT WHAT YOUR
32:07
CREWS ARE SEEING, WHAT THE STOR DID IN TERMS OF EROSION,
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INFRASTRUCTURE DAMAGE TO THE ROADS OR BRIDGES? >> SURE, SO WE SENT CREWS OUT TODAY AS THE WEATHER IS NICE, A
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YOU CAN SEE, AND WE ARE LOOKING AT OUR INFRASTRUCTURE. I DON'T HAVE REPORTS BACK ON THAT NOW, BUT WE ARE CERTAINLY DOING WHAT WE CAN TO BE
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PREVENTIVE AND MAKE SURE THAT W ARE ADDRESSING ANY ISSUES THAT WE SEE. >> HAVE YOU GOTTEN REPORTS OF,
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BECAUSE WE SAW (INAUDIBLE) AT THE SIDE OF THE ROAD AND THE QUESTION -- EVEN THOUGH THE ROA
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MIGHT LOOK FINE, BUT THE SIDE O THE ROAD MIGHT BE COMPROMISED, SOMETHING LIKE THAT. >> THAT'S GRAT ADVICE TO FOLLOW.
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WE HAVEN'T SEEN ANY OF THOSE ISSUES. CERTAINLY AS THE WATER HAS SUBSIDED WE HAVE GONE BACK OUT
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TO THOSE LOCATIONS AND LOOKED A THE INFRASTRUCTURE, AND IF WE SEE ANY OF THAT, WE WILL MAKE THOSE REPAIRS IMMEDIATELY.
33:05
>> SINK HOLES ARE ALWAYS A CONCERN FOR US, AND WE HAVE
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PREVENTIVE MEASURES IN PLACE TO MAKE SURE THAT WE MAINTAIN OUR SYSTEM, BUT EVEN WITH THOSE MEASURES, SOMETIMES INCIDENTS
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CAN OCCUR, AND SO AS PEOPLE SEE THOSE, CERTAINLY A SINK HOLE, I IT'S BIG ENOUGH, CALL IT INTO
33:24
911 SO WE CAN MAKE SURE WE GET THE APPROPRIATE RESPONSE OUT THERE.
33:30
>> CHARLOTTE WATER, COULD YOU EXPLAIN THE PRESSURE LEAK?
33:36
THE WASTE WATER SPILL THAT HAPPENED ON SUNDAY? CAN YOU EXPLAIN TO THE PUBLIC I GENERAL TERMS WHAT HAPPENED AND
33:42
WHY THE PUBLIC WAS NEVER IN DANGER? >> YES, THE PRESS RELEASES REQUIRED BY NORTH CAROLINA DEQ
33:49
WHEN WE FIND A MANHOLE THAT IS OVERFLOWING. SO THE WAY THE SEWER SYSTEM
33:55
WORKS, IT WORKS BY GRAVITY, AND SOME OF OUR MANHOLES ARE NEAR CREAKS. AND SO WHEN THE CREAKS LEVELS
34:03
RISE, SOMETIMES WE GET WATER INTO OUR MANHOLES. SO WHEN OUR FOLKS WERE OUT
34:09
INSPECTING OUR SYSTEM, THEY FOUND ABOUT EIGHT THAT WERE OVERFLOWING. NOW, THE MAJORITY OF THE WATER
34:15
WAS RAIN WATER. IT WAS NOT WASTE WATER. BUT WE STILL HAVE TO REPORT IT BECAUSE IT'S COMING OUT OF OUR
34:22
WASTE WATER COLLECTION SYSTEM O SEWER PIPES. ANOTHER WAY TO SAY THAT.
34:31
>> WHERE THE WINDS DOWN AND THE
34:38
RAIN STOP, HOW LONG DOES THE THREAT REMAIN FOR THE TREES TO TOP WILL OVER.
34:43
>> ONE THING TO BE AWARE OF IN TERMS OF HOW TREES RESPOND IN EVENTS LIKE THIS IS THERE IS
34:49
SORT OF A COMBINED RISK THAT COMES FROM NOT JUST WIND BUT SATURATED SOIL, SO WE HAVE HAD
34:55
LOT OF RAIN. PART OF WHAT THAT IS GOING TO D IS EXPOSE WHERE IF THERE ARE TREES THAT MIGHT HAVE NATURAL
35:01
WEAKNESSES DUE TO AGE OR OTHER DAMAGE, THESE ARE SOMETIMES THE EVENTS THAT WILL BRING THEM DOWN, THAT'S WHY I URGED EARLIE
35:07
TO BE CAUTIOUS WHEN WALKING AROUND THE NEIGHBORHOOD, BE MINDFUL THAT WE MIGHT HAVE SOME
35:12
NEW EVENTS IN TERMS OF TREES DROPPING BRANCHES OR FOLLOWING. SO IT SHOULD I WOULD THINK IN
35:19
THE NEXT COUPLE OF DAYS WE WILL SEE THE SOIL DRY OUT AS THE WEATHER CLEARS UP. UNTIL THEN BE MINDFUL WE COULD
35:25
STILL SEE NEW BRANCHES OF TREES CREATING PROBLEMS FOR US. >> DO YOU HAVE A LIST BACK AT
35:30
YOUR OFFICE TO SEE HOW MANY TREES THEY HAVE HAD TO RESPOND TO? >> ABSOLUTELY. WE ARE CONSTANTL MONITORING NEW
35:38
REQUESTS THAT COME IN AND ONES THAT ARE RESOLVED. I'M HAPPY TO TALK WITH YOU OFF LINE IF YOU WANT THAT DATA.
35:45
>> 
36:15
>> WHEN WE TALKED ABOUT THE PLA AND THE PLAN WORKED. IT'S GOING BEHIND THE SCENES. WE STARTED LAST MONDAY, AND SO
36:21
THERE IS ALWAYS A PLAY BOOK, BU THERE IS ALSO INNOVATION.
36:27
SO IF YOU LOOK BEHIND ME, THERE ARE YEARS OF EXPERIENCE FROM
36:33
DIFFERENT COMMUNITIES THAT CAME INTO PLAY, SO LITERALLY, OVER THE COURSE OF THE LAST TWO DAYS
36:40
WE HAVE BEEN, MANY OF US IN A ROOM TOGETHER, TRYING TO MAKE SURE THAT AS SCENARIOS COME UP,
36:46
WE ARE ABLE TO ADDRESS THOSE SCENARIOS USING OUR PHONE EXPERIENCE USING THE PLAY BOOK, BUT ALSO USING BEST PRACTICES W
36:58
FOUND OUT THAT PEOPLE LIKE ANGELA LEE IS MUCH MORE THAN A WATER DIRECTOR AND THE POLICE CHIEF I THINK SOMETIMES IS A
37:04
PSYCHOLOGIST, SO IT ALL WORKED WELL TOGETHER.
37:11
>> I THINK THAT COLLEEN AND SOM OF HER COLLEAGUES.
37:28
>> SURE, SO THERE WAS A CALL FO SERVICE, I CAME IN AN INDIVIDUA CALLED IN AND SAID, HEY, THERE
37:34
IS AN INDIVIDUAL THAT'S IN A BLAC MERCEDES BENZ THAT'S PASSED OUT IN THE MIDDLE OF THE
37:39
INTERSECTION. I WAS LISTENING TO THE CALL.
37:46
AS I WAS HEADING TO THE CALL, I OBSERVED THE VEHICLE HEADING INBOUND, AND AT THAT POINT, I IMMEDIATELY KNEW SOMETHING WAS
37:52
WRONG BECAUSE OF HOW HE WAS OPERATING HIS VEHICLE. I TURNED AROUND, GOT BEHIND HIM AND THEN I INITIATED MY FIRST
37:59
TRAFFIC STOP AT THE 1500 BLOCK.
38:09
SO ONCE I INITIATED THE TRAFFIC STOP, HE SLOWED HIS VEHICLE
38:15
DOWN. I GOT OUT OF MY VEHICLE, I TRIE TO MAKE CONTACT. I OBSERVED THAT HE, AT THAT POINT IN TIME, HE WAS
38:22
UNCONSCIOUS. I KNOCKED ON THE WINDOW. HE WOKE UP, LOOKED AT ME AND
38:27
THEN SPED OFF. SO THEN AT THAT POINT IN TIME, KNEW SOMETHING WAS WRONG. I HAD TO GET BACK IN MY VEHICLE
38:33
CATCH BACK UP TO HIM AND REPEAT THAT PROCESS NUMEROUS AMOUNTS O TIMES.
38:42
>> SO THAT WAS AT 16th.
38:47
ONCE I MADE, THE NEXT TIME I MADE CONTACT, I OBSERVED THAT H WAS KIND OF AWAKE, HE WAS STILL
38:55
SEMI CONSCIOUS, HE LOOKED AT ME TOOK OFF AGAIN, BUT AS HE TOOK OFF I OBSERVED THAT THERE WAS
39:01
ONCOMING TRAFFIC COMING. SO AT THAT POINT IN TIME, I WAS LIKE WELL I HAVE TO GET INTO THIS CAR.
39:06
THAT WAS, SO THEN I STARTED TO
39:12
MAKE ENTRY TO THE VEHICLE BY BREAKING OUT THE WINDOW. >> SO YOU WERE RUNNING OUTSIDE AND HITTING THE WINDSHIELD.
39:19
>> AT FIRST, YES, TO GET HIM TO TRY TO GET HIM TO STOP, BECAUSE AT THIS POINT HIS VEHICLE WAS
39:24
STILL ROLLING. >> HOW DID YOU GET HIM TO STOP? >> WELL, THAT TOOK PLACE --
39:33
>> THAT WAS AT ABOUT THIRD, WE REALIZED WE WEREN'T GOING TO BE ABLE TO GET HIM TO STOP SO I PU
39:40
MY PATROL VEHICLE IN FRONT OF M CAR AND PUT IT IN PARK. >> AT THAT POINT IN TIME, WE SOFTED ALL OF OUR OPTIONS SO WE
39:46
FIGURED THAT WAS THE BEST THING WE COULD DO AT THAT POINT IN TIME TO SAVE HIS LIFE AND
39:51
ANYBODY ELSE'S. >> SO WHAT ACTUALLY HAPPENED?
39:58
WAS IT A MEDICAL ISSUE? >> WE CAN'T GET INTO WHAT HIS SPECIFIC MEDICAL ISSUE WAS
40:03
BECAUSE OF HIPAA, BUT IT WAS A MEDICAL EMERGENCY. >> WAS THAT TRAINING?
40:09
DID YOU LEARN THAT IN THE POLIC ACADEMY OR WAS THAT YOUR INSTINCT AND JUST YOUR
40:14
ADRENALINE? >> I THINK IT WAS SOME OF EVERYTHING, YOU KNOW.
40:20
DOING THIS TYPE OF JOB, YOU ARE FORCED, YOU KNOW, STUFF FALLS I YOUR LAP ALL OF THE TIME AND YO
40:26
JUST GOT TO DO, YOU KNOW, WHAT YOU CAN TO THE BEST OF YOUR ABILITY WITH THE POLICE TRAININ
40:32
AND YOUR GUT INSTINCT AND AT THAT POINT IN TIME, I HAD TO GE INSIDE THE CAR, SO THAT'S WHY I
40:37
TRIED TO BUST OUT THE WINDOW. >>
40:46
EMOTIONALLY WHAT WAS THAT LIKE? >> YOU KNOW, ME PERSONALLY, I DON'T THINK ABOUT ANY OF THAT STUFF UNTIL I GET HOME, TAKE OF
40:53
THE VEST, AND THEN MY MIND STARTS TO SLOW DOWN AND THEN I START TO THINK ABOUT IT.
40:58
BUT AT THIS POINT IT'S JUST SAVING LIVES IS AN EVERYDAY THING NOW, AND IT'S ONLY THE
41:04
GRACE OF GOD THAT HE WAS ABLE T PUT MYSELF AND MY CO-WORKERS AT
41:09
THE RIGHT POINT IN TIME TO HANDLE THAT SITUATION.
41:20
>> YES, WE HEARD ABOUT IT. AND, YOU KNOW, I'M GLAD WE ARE
41:26
UP HERE NOW SO WE COULD TALK ABOUT THE TRUTH OF WHAT ACTUALL HAPPENED BECAUSE WE HEARD THAT THERE WERE A LOT OF RUMORS O
41:33
GOING AROUND. >> THAT'S WHAT I WANTED TO ASK YOU ABOUT. YOUR INITIAL REACTION THAT SOMEONE TOOK A PART OF THAT AND
41:43
IT WENT VIRAL. GIVE ME YOUR THOUGHTS ON THAT.
41:48
>> I THINK THAT'S JUST SO COMMO THAT THAT'S KIND OF WHAT HAPPEN THESE DAYS.
41:54
IT'S IMPORTANT TO GET OUT THERE AND GIVE TON TEXT. >> WE WILL BE ABLE TO GIVE CONTEXT OFF LINE HERE.
42:01
SO THANK YOU. [APPLAUSE] >> A COUPLE OF HOUSEKEEPING ITEMS BEFORE WE DO BREAK UP
42:08
HERE, BOTH OF THEM WILL BE AVAILABLE FOR ONE OFFS AS WE DISCUSSED, SOME QUESTIONS THAT WE WANTED TO GET OUT IN FRONT
42:15
OF. I KNOW THIS WAS PUT TOGETHER AT THE LAST MINUTE. WE WANTED TO MAKE SURE WE GOT ALL OF THE PLAYERS IN THE ROOM.
42:21
APOLOGIES IN ADVANCE TO MEMBERS OF OUR DEAF COMMUNITY, WE USUALLY HAVE INTERPRETERS. THIS IS BEING CARRIED WITH
42:27
CLOSED CAPTIONS SO I WANTED TO PUT THAT OUT THERE THIS AFTERNOON. SEE THE OFFICERS OR ANYONE ELSE
42:33
YOU WANT TO DO ONE OFFS WITH, AND WE APPRECIATE THE TURNOUT THIS AFTERNOON.

​Tue., SEPT. 18 - FLORENCE UPDATES​

City offices will resume normal hours tomorrow, Tuesday, Sept. 18.

The storm has passed, but some areas may still see high waters near creeks. Please do not go in floodwaters.  The city continues to respond to calls, assess any damages and clean up debris from the storm.

Solid Waste Services 

All collection services (trash, recycling, bulky item and yard waste) are operating on a one-day delay beginning Monday, September 17. 

  • Customers whose collection day is Monday will receive service Tuesday, September 18
  • Customers whose collection day is Tuesday will receive service Wednesday, September 19
  • Customers whose collection day is Wednesday will receive service Thursday, September 20
  • Customers whose collection day is Thursday will receive service Friday, September 21
  • Customers whose collection day is Friday will receive service Saturday, September 22

The week of Sept. 17-22 is an ORANGE recycling week.

Leaves must be placed in untied plastic or paper bags for collection or placed in uncovered trash cans. Do not put any other trash in the same container. For more yard waste preparation tips visit: http://charlottenc.gov/SWS/ResidentServices/Pages/Yard-Waste-Collection.aspx.


 

​Mon., SEPT. 17 - FLORENCE UPDATES​

The City of Charlotte is continuing to monitor the storm and potential impacts. 

Do not play in or go near floodwaters.

  • Floodwaters are dangerous. Call 911 to report flooding.
  • Stay off the roads unless absolutely necessary.
  • Worried about flooding? Get to higher ground or call 311.​

See below for updated information on city services. 

  

cmpd before the strom  
 
eoc center  
 
tree removel  
 

 

 

Helping in the storm

 

  

 

cmpd  
 
help center  
 
cmpd  
 

 

Monday, September 17, 2018 Closures

Animal Care and Control 

The shelter will remain closed through Monday, Sept. 17. Field services are operating on normal schedule at this time.

City and County Offices

City of Charlotte and Mecklenburg County offices will close all day Monday, Sept. 17.

Charlotte Mecklenburg Library 

All branches of Charlotte Mecklenburg Library will be closed again on Monday, Sept. 17.

Mecklenburg County Courts

Courts will be closed on Monday, Sept. 17. The Clerk of Superior Court's Office will have an alternate site for filings and payments available at the Magistrate's Office located at 801 East Fourth Street, Charlotte, North Carolina 28202 from 9:00 AM to 5:00 PM. Call Mecklenburg County Courts Emergency Announcement Line for latest information: 704-686-0289.

Charlotte-Mecklenburg Schools (CMS)

CMS will be closed for students and staff on Monday, Sept. 17

​Sun., SEPT. 16  - FLORENCE UPDATES

The rain in our area is expected to continue through the night.

​Many creeks, streams and rivers are still rising and are not expected to crest until later tonight or tomorrow.​

Do not play in or go near floodwaters.

  • Floodwaters are dangerous. Call 911 to report flooding.
  • Stay off the roads unless absolutely necessary.
  • Worried about flooding? Get to higher ground or call 311.

See below for updated information on city services. 


cmpd  
 
help center  
 
cmpd  
 
Charlotte Area Transit System (CATS)
CityLYNX Gold Line streetcar service is suspended today due to ongoing weather conditions. Please utilize bus routes 15 and 9 for connecting service. Remember: platforms could be slick and practice caution.

All other CATS services including bus and light rail are operating on a normal schedule.

Safety remains the first priority. If flooding occurs, riders should expect delays/detours. Extreme flooding, damaging winds or potential unsafe conditions will dictate the level of service CATS operates over the weekend.

Citizens can stay up-to-date by checking inclement weather alerts at ridetransit.org and CATS' Twitter account before leaving the house. Riders should use caution when entering/exiting platforms and vehicles as surfaces will be wet and may become slippery. Citizens can also call CATS Customer Service at 704-336-RIDE (7433); however, wait times may be long due to increased call volume.

Charlotte Douglas International Airport
Charlotte Douglas International Airport is open and operational. Airlines continue to adjust flight schedules. Check with your airline for the status of your flight before coming to the airport. Many of our airlines have travel waivers in place for Tropical Storm Florence. Follow CLT's twitter feed (@CLTAirport) for updates. Emergency supplies are in place for any passengers who may be stranded at the airport. 

Solid Waste Services 
All collection services (trash, recycling, bulky item and yard waste) are operating on a one-day delay beginning

Monday, September 17. 

  • Customers whose collection day is Monday will receive service Tuesday, September 18
  • Customers whose collection day is Tuesday will receive service Wednesday, September 19
  • Customers whose collection day is Wednesday will receive service Thursday, September 20
  • Customers whose collection day is Thursday will receive service Friday, September 21
  • Customers whose collection day is Friday will receive service Saturday, September 22

​The week of Sept. 17-22 is an ORANGE recycling week.

Helping in the storm

Landscape Management
Two contract tree crews have been activated to assist in large tree removal. The first objective of crews during the storm response is to clear roads of debris to provide at a minimum single lane access for first responder vehicles along major thoroughfares and at priority sites followed by the clearance of single-lane access on secondary roads and all-lane access for non-emergency vehicles. Call 911 to report trees that threaten safety or property or that block major roadways and access for emergency services.

Charlotte-Mecklenburg Storm Water Services
Charlotte-Mecklenburg Storm Water Services is monitoring rainfall amounts and stream depths with the Flood Information & Notification System (FINS).

Animal Care and Control
The shelter will remain closed through Monday, Sept. 17. Field services are operating on normal schedule at this time.

City of Charlotte's Housing & Neighborhood Services
Code Enforcement's Damage Assessment Response Team has supervisors on call and a team prepared to mobilize if damage assessment is necessary. 

For non-emergency situations, call 311. Representatives are available 24 hours a day, through the inclement weather. During the storm, call 911 for any life threatening situations or to report limbs or trees blocking roadways.

City Offices to close all day Monday
City of Charlotte and Mecklenburg County offices will close all day Monday, Sept. 17 due to predicted extreme weather conditions from Hurricane Florence.

Charlotte Mecklenburg Library
All branches of Charlotte Mecklenburg Library will be closed again on Monday, 9/17.p>

Mecklenburg County Courts
Courts will be closed on Monday, Sept. 17, 2018. The Clerk of Superior Court's Office will have an alternate site for filings and payments available at the Magistrate's Office located at 801 East Fourth Street, Charlotte, North Carolina 28202 from 9:00 AM to 5:00 PM. Call Mecklenburg County Courts Emergency Announcement Line for latest information: 704-686-0289.

Mecklenburg County Department of Social Services
The Department of Social Services hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577)

Mecklenburg County Solid Waste
Will be opening the Foxhole Landfill (including residential drop off area) and Compost Central Facilities at 9 am tomorrow, Sept. 17.  Hours will be 9 am to 4 pm.  Household Hazardous Waste will NOT be accepted on Monday.  Again, only the Foxhole Landfill on Rt. 521 and Compost Central at 140 Valleydale Rd will be open on Monday – opening at 9 am. The North Meck and Hickory Grove Centers will remain closed for Monday.

Charlotte Water
Charlotte Water operates three water treatment plants and five wastewater treatment plants. They are equipped with generators capable of maintaining operations during extended power outages, in addition to fuel.  The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to function normally and do not require electric power to operate. Please call 311 or 704-336-7600 for water or sewer emergencies.

  

cmpd before the strom  
 
eoc center  
 
tree removel  
 

SAT., SEPT. 15 - TROPICAL STORM FLORENCE NEWS CONFERENCE

The City of Charlotte is continuing to monitor the storm and potential impacts. 

Remember – do not drive through flood waters.

Please call 911 for any life threatening situations, to report limbs or trees blocking roadways, and for downed powerlines.

The Charlotte Fire Department and Charlotte-Mecklenburg Police Department are working closely with federal state and local partners to ensure our community remains safe, and the City of Charlotte is prepared to manage emergency and security needs at areas potentially affected by the storm. Swift Water and Urban Search and Rescue Teams are on standby in the event they're needed.

 

 

​BASIC TIPS

  • During the storm, call 911 for any life threatening situations or to report limbs or trees blocking roadways.
  • During the storm, do not attempt to clear storm drains or storm drainage pipes.
  • Please call 911 to report an accident or hazardous traffic conditions.
  • Do not drive through flood waters. One foot of moving water could float and sweep your vehicle away. Stay away from creeks, storm drains and flowing water during storms.
  • As a precaution, customers should prepare by storing 1-2 gallons of tap water per person in clean household containers which can be refrigerated if desired. In the event of a loss of water, please call 311 or 704-336-7600. Go to CLTWaterBlog.org for more information. 
  • Report power outages by contacting Duke Energy at 1-800-777-9898​.
  • Tune into the TV or radio to get the latest weather updates.
  • Sign up for CharMeck Alerts for important emergency information.
  • Know your area's flood risk. You can find information about floodplain mapping.
  • To learn more about hurricanes and preparedness, please go to ready gov.

​NOTIFICATIONS & ALERTS

​TRAFFIC ALERTS, POWER OUTAGES AND MORE FROM @CLTgov

​PUBLIC SAFETY INFORMATION FROM @CharMeckEM

RESOURCES

​HELPFUL TWITTER ACCOUNTS

@CharMeckEM

CharMeck Emergency Management​​​

@CLTgov

City of C​harlotte​​​

@CLTAirport

CLT Airport Twitter​​​

@CLTWater

Charlotte Water​​​

@MeckCounty

Mecklenburg County​​​

@NWS

National Weather Service​​​

@NWSGSP

National Weather Service- Greenville/Spartanburg​​​

@NOAA

National Oceanic and Atmospheric Administration​​​

@NCEMergency

NC Emergency Management​​​

@NWSNHC

National Hurricane Center​​​

@FEMA

Federal Emergency Management Agency​​​

 

 


 

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