What is Mediation?
Mediation is an informal process of dispute resolution where a neutral third party (the mediator) assists two or more parties in reaching a mutually acceptable resolution to their dispute. The ultimate decision-making authority rests with the parties themselves. The mediator is not a judge, lawyer or counselor; rather, the mediator is a skilled facilitator who assists the disputants in:
• Defining and clarifying issues
• Reducing obstacles to communication
• Exploring possible solutions
• Reaching a mutually satisfactory agreement