Safety and Security

ploice officer riding a bike next to a CATS bus

​Office of Safety & Security​

Safety is CATS' No. 1 priority!

Office of Safety and Security

Customer and security officer having a conversation

Safety is CATS' No. 1 priority!


The Office of Safety and Security is responsible for the day-to-day safety and security of the Charlotte Area Transit System (CATS). These safety and security responsibilities cover anyone who encounters the system including passengers, employees and contractors. The office carries safety oversight responsibility for the physical infrastructure, buses, light rail and streetcar vehicles, Special Transportation Services (STS) and Vanpool vehicles. 


Customer Service
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Safety is for Everyone, Every Day!  Here is how  you can help everyone be safe:

Review the CATS Agency Safety Policy

Know how to exit a vehicle in case of an emergency.