Customer Service

\Mission, Vision & Pillars




Mission

To provide essential mobility solutions that connect communities to opportunity, places, and each other.

Vision

To meet the mobility needs of every community member.

Pillars

To achieve the CATS Vision, the following fundamental pillars have been established to guide development and operation of the regional public transit system:


Access

Ease in which community members can use public transit to travel to places of employment, education centers, medical facilities, or other life necessities..


Sustainably

Environmentally friendly transit options that work to decrease CO2 emissions in the greater Charlotte area and create a healthier community.


Equity

Providing accessible and affordable transit solutions that benefit community members of all backgrounds and socioeconomic statuses.


Safety

Creating and enforcing safety guidelines that ensure riders, employees and contractors along the CATS system can travel without threats of violence, harm or crime.

Customer Service

Customer Service

Fares & Passes

Fares

Schedules

Schedules







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