Customer Service


​CATS Customer Service




How to Contact Us:

CATS Call Center:   704-336-RIDE (7433)

Toll Free:               1-866-779-2287

Lost and Found:    704-336-3159

Special Transportation Service: 704-336-2637

You can also provide comments, suggestions, complaints, etc. by written communications through the following venues:


CATS Customer Service

600 East 4th Street

Charlotte, NC 28202

 

Email Us:

Customer Service: telltransit@charlottenc.gov        

Carpooling: carpools@charlottenc.gov

Employer Transportation Coordinator (ETC) Program: etcinterest@charlottenc.gov

Vanpools:  vanpools@charlottenc.gov

Transit Planning:  planninggeneralcomments@charlottenc.gov        

 


Charlotte Transportation Center:            

If you are uptown or making a connection at the Charlotte Transportation Center, visit the center's information booth, located at 310 East Trade Street. You can purchase passes, get schedule information, help with connections and trip planning, purchase special IDs and speak with one of our customer service representatives. 

We are open during the following hours:

Monday through Friday:       5:30 a.m. - 8 p.m.
Saturday  and Sunday:        7:00 a.m. - 12: 00 p.m. & 1:00 p.m. - 4:00 p.m.

                                                                                         

Lost and Found:

If you have misplaced an item, CATS provides a process to reclaim items turned in. With over 80,000 customer trips per day, CATS cannot stop each vehicle to look for misplaced items. However, items that are turned in are sent to the Charlotte Transportation Center on a daily basis and cataloged. To claim a lost item, visit the CATS Customer Service office located in pavilion A at the Charlotte Transportation Center from 8:00 a.m. to 5:00 p.m. Monday - Friday or give us a call at 704-336-3159.

CATS cannot guarantee that any or all items will be turned in. Because of the quantity of items left and turned in on CATS vehicles, we cannot keep them indefinitely. Thus, by using CATS property or services, you agree that any items found or delivered to CATS that are not lawfully claimed within 30 days will become property of the City of Charlotte and may be disposed of by law.

To claim a lost item visit the CATS Customer Service office located in pavilion A at the Charlotte Transportation Center from 8:00 a.m. to 5:00 p.m. Monday - Friday or give us a call at 704-336-RIDE (7433).


JW Clay Blvd and UCB

We now offer pass sales, trip planning, and general CATS information at the JW Clay LYNX Station. Starting May 3rd, the UCB will begin remote sales. We are open during the following hours:

Monday through Friday:       9:30 a.m. - 01:00 p.m. & 2:00 p.m. - 5 p.m.




Call Center:

CATS customer service representatives are available to assist you in planning trips and hearing what you have to say.  If you need to speak to a live person, we are available during the critical hours when service is operating.  To speak with a customer service representative call 704-336-RIDE(7433), or toll free at 866-779-CATS(2287), between the following hours:

Monday through Friday:        5:30 a.m. - 8 p.m.
Saturday and Sunday:            7:00 a.m. - 11:30 a.m. & 12:30 p.m. - 4:00 p.m.




For Americans with Disability Act Complaints (ADA) concern, please contact us at:

Email: CATSCivilRights@charlottenc.gov

Call: 704 336 7433 and inform the customer service representative that you are making an ADA complaint.

Write: You may send your written correspondence to us at:

ADA Accessibility Coordinator

CATS

600 E 4th Street

Charlotte, N.C. 28202     









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