​How To Start A New Vanpool

Interested in forming a vanpool? A vanpool coordinator is available to guide you through the entire process. To start a new vanpool, fill out the vanpool form and a vanpool coordinator will match you with others in your area. If you would like to see if there is a vacancy in a current vanpool, take a look at the current list.  

Getting Riders

Finding people interested in sharing a ride, saving money and taking the hassle out of commuting is easier than you think. To get started, a vanpool coordinator will:

  • Provide custom flyers for distribution at your work, neighborhood, church, etc., regarding forming a vanpool.
  • Conduct transportation fairs at your work to educate others about forming a vanpool.
  • List your vanpool on our CATS Web site.

Getting On Board

To start a vanpool, you need six to 14 passengers. One person must agree to be the primary driver and at least one other rider must be a backup driver. When you're a driver, you ride free.

Once you have riders, the group will decide on pick-up and drop-off locations and times. Some riders use one of our CATS Park and Rides as a meeting place. Your vanpool has the flexibility to determine your schedule.  

Want to Be a Driver?

Drivers should review the  Vanpool Driver's Manual to best understand their responsibilities.
All drivers must complete and sign a Vanpool Driver Application. Print out the application and send the completed form to:

Vanpool Program
600 East Fourth Street
Charlotte, NC 28202

Our Insurance and Risk Management Division must approve each driver's application. Once approval is received and there are six to 14 riders, a Vanpool Lease Agreement must be signed. This agreement sets the fare for your group and requires a 30-day written notice to return the van. To review all of the terms and conditions in the agreement, go to Vanpool Agreement.

Customer Service

Vanpool Telematics System

Lynx Telematics is a new technology added to CATS' entire vanpool fleet. These devices provide new monitoring and tracking capabilities for our vehicles. CATS' #1 priority is the safety and well-being of our customers. This system provides valuable information about the vanpool commutes, allowing CATS to identify potential fuel savings, unsafe driver behavior, and opportunities to be more environmentally friendly.

Goals of the Telematics System:

Reduced carbon footprint

Safety compliance

Decreased fuel consumption

Lowered insurance costs and claims expenses

Opportunities for drivers to increase efficiency with increased awareness of driving habits

What does it monitor?


Vehicle Idling

Seat Belt Use

Harsh Braking

Hard Acceleration

Hard Turning