Transit Centers

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​Charlotte Transportation Center​​Picture of Charlotte Transportation Center  

The Charlotte Transportation Center is the main connecting hub for CATS bus and rail routes. The center is available for customer use during normal service operating hours typically from 4:50 a.m. – 1:30 a.m. each day. Shops and restaurants in the center are usually open from 7:00 am – 8:00 p.m. each weekday but businesses may have different hours.  Check with the business for detailed hours they are opened.


 

 

 
CATS Customer Service Hours at the transit center are: 
Passes and information (middle of center)

 
Weekdays 5:30 a.m. to 10:00 p.m.
Saturday 7:00 a.m. - 12: 00 p.m. and 1:00 p.m. - 4:00 p.m.
Sunday 7:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m.

 
Transit ID and Lost and Found are open:
Weekdays 8:00 a.m. to 5:00 p.m. (see below for more detailed information) 

 
Customers can get a quick bite to eat from a variety of restaurants and vendors along with purchasing a pass or getting transit information.  Businesses located in the transit center include:

 
  • Police expeditor unit 
  • Burger King (704-334-3312) 
  • Bojangle's (704-335-1804) 
  • Subway (704-333-7422) 
  • Lil' Orbits 
  • Plaza Sundries (704-333-2652) 
  • Restrooms 
Schedules 
Click here for Schedule Route Times. 
Click here for Schedule Rack Locations.

  
Pass Outlets 
Ride anytime, anywhere, for an unlimited number of times with a monthly or weekly pass. Monthly passes are sold for express and local routes, while weekly passes are available only for local routes. See Passes and Fares​ for costs and other Pass Outlets for purchasing locations. 
  
Transit IDs
A Transit ID enables people 62 years and up, those with disabilities, students and children to ride at reduced rates. The IDs are made at the CTC in Pavilion A from 8:00 a.m. to 5:00 p.m. Monday through Friday. See Passes and Fares for further information. Customers with valid Transit IDs need to show it to bus operators when boarding. Riders with Medicare cards only need to show their card to ride at a reduced rate. 
 
Lost and Found​
By using this property or service, you agree that any items found or delivered to CATS that are not lawfully claimed within 30 days will become property of the City of Charlotte and may be disposed of by law.  To claim a lost item visit the CATS Customer Service office located in pavilion A at the Charlotte Transportation Center from 8:00 a.m. to 5:00 p.m. Monday - Friday or give us a call at 704-336-RIDE (7433). 
 
Transfers 
Transfers to local buses are free, but higher when transferring to an Express Route or a higher fare service. You must ask for one when you pay your fare. Transfers must be used within 1 hour and 45 minutes or on the next connecting bus. With the exception of neighborhood shuttles, Village Riders, or Routes 25, 29, 30, 42, 43, 51, 55, 56, 57, 58 and 60, every bus travels through the CTC and can be boarded there. To see the transfer costs for a specific service go to Passes and Fares.

 
View the Bay Maps at the Charlotte Transportation Center.

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​Eastland Community Transit Center

Eastland Community Transit Center is a neighborhood-sized transit center located at the Eastland Mall along Central Avenue.   The facility covers approximately 1.5 acres and includes an open-air plaza, covered passenger waiting areas, pedestrian pathways and bicycle parking.  The facility opened in October 2006.
 
Features
  • Can accommodate 8-10 small and regular-sized buses linking the center with uptown and other neighborhood destinations
  • Provides a safe and comfortable facility to use and transfer on CATS routes 9, 221, 222, and 232
  • Includes comfortable, well-lit passenger waiting areas, seating and passenger shelters
  • The facility includes a small building housing a driver comfort station, provisions for on-site surveillance and security, and up-to-date passenger information
  • On-site surveillance at all times during transit service hours


 Picture of South Park Mall Community Transit Center

             

​SouthPark Community Transit Center

SouthPark Community Transit Center is located in the parking deck of the SouthPark Mall between Belk and Dillard's. The facility was the first community transit center in the City of Charlotte and opened in December 2004.   


Features
  • Climate-controlled waiting area, benches and displays for bus route and schedule information  
  • Transfer to Routes 19, 29, 30, and 57
  • Monitored at all times with video surveillance 
  • Public art by George Handy is incorporated into the design of the transit center


 Picture of Rosa Parks Community Transit Center

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Rosa Parks Place Community Transit Center

The Beatties Ford Road Area is one of the most transit-supportive neighborhoods in Charlotte.  This community transit center is located near Beatties Ford Road and Rosa Parks Place.  This neighborhood-scaled facility allows neighborhood residents to board regular and small buses in a weather-protected, safe and secure area.  The transit center is integrated into the community, providing a focal point for neighborhood activities.  The transit center opened in 2006.
 
Features
  • Convenient, on-street, well-lit, attractive, compact, neighborhood-scaled community transit center that will accommodate 8-10 small and larger coaches
  • Transfer to Routes 7, 26, 30 and 201
  • On-site surveillance during transit service hours
  • Attractive, weather-protected passenger waiting areas, sidewalks and landscaping
  •  Public art by Chandra Cox integrated into facility