Frequently Asked Questions
Do I have to have the CATS-Pass app installed to receive this information?
Yes, if you do not currently have the app installed, after scanning the QR code, you will be directed to the play store to download the CATS-Pass app.
Should I turn my location on to receive the real-time tracking information?
No, you do not need to turn on your location to receive real-tracking information; however, if you have your location turned on, the CATS-Pass app does provide the closest bus stops to your current location.
How do I scan the QR code to receive real-time tracking information?
You can use your camera or QR code scanner on your mobile device to receive real-time tracking information.
Do I have to be connected to Wi-Fi to access the QR code?
No, but you will need to have a data plan, if you are not connected to Wi-Fi.
What if I do not have a cell phone or smartphone?
If you do not have a cell phone, or if the phone you have is not a smartphone, you can contact
704.336.RIDE (7433) for scheduling information. You can also check your schedule by visiting the CATS website at