Fare Capping

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Fare capping is a flexible, cost-saving option that rewards customers with a monthly pass once they have paid $88, the equivalent of a local monthly pass, in eligible fares through the CATS-Pass app.

When customers reach the $88 monthly threshold, a local monthly pass will automatically be added to their CATS-Pass wallet. With the monthly pass, customers can ride local bus and rail for free for the remainder of that month.

How fare capping works:

  • All local bus and rail passes, including one-way, one-day and weekly passes, purchased through the CATS-Pass app will count towards the $88 monthly threshold. Only passes purchased through the CATS-Pass app will count towards a monthly pass.

  • Riders can connect their CATS-Pass accounts to their debit or credit cards and load funds into their mobile wallets to purchase passes.

  • To pay with cash, riders can visit the CATS customer service booth at the Charlotte Transit Center and provide the agent with cash that will be instantly added to their CATS-Pass accounts.

  • Customers will automatically receive a monthly pass in their CATS-Pass wallets once they have met the monthly threshold.

  • For the remainder of the month, riders can show their monthly passes to bus operators and rail fare inspectors to ride CATS local bus and rail for free. Express and Express Plus buses will still require normal fare, regardless of the fare capping status of the rider.

  • On the first day of the following month, riders' fare capping will reset.

 

Fare Capping Transcript

[Music]
fair capping rewards riders with a free
upgrade to a local monthly pass after
they pay the equivalent amount and other
fares here's how it works to take
advantage of this cost-saving benefit
you must use the catspass app to pay for
each trip customers will automatically
receive a local monthly pass loaded to
their cat's past wallet for free
unlimited rides for the remainder of the
month
starting the day after they have
purchased an activated 88 dollars worth
of eligible tickets you can purchase a
combination of one ride one day or
weekly passes to reach the 88 dollar
threshold the upgrade to the monthly
pass is only for the current month you
are purchasing tickets
at the start of the following month your
fare capping will reset
the catspass app is available in the
google play and apple app store download
it today to start purchasing your
tickets and take advantage of fair
capping


Riders who do not have access to a smartphone may be eligible to receive a free smartphone and free phone service through the Federal Communications Commission's income-based Affordable Connectivity Program (ACP). Through ACP, qualifying households can receive one free smartphone and free monthly service. To learn more about this program, riders can contact the Life Wireless at 1.888.543.3620 or email info@lifewireless.com.

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