CATS has a new Mobile Ticketing App!!

CATS has launched a new CATS Pass mobile ticketing app! The new CATS Pass app includes:

  • More ticket options for customers
  • Multi-language function
  • Google/Apple Pay features
  • Rider alert notifications
  • Trip-planning

The first 100 customers to download the new app and add a valid payment method will be eligible for 1 FREE Adult Day Pass, no purchase necessary. This promotion is valid while supplies last.

How to claim your free Adult Day Pass:

  1. Download the New CATS-Pass app Apple StoreGoogle Play Store
  2. Create your CATS Pass account
  3. Add a valid payment method to your account
  4. Add 1 Adult Day Pass to your cart ($6.60 value)
  5. Apply the promo code: DAYPASS
  6. The balance should show $0.00
  7. Continue with checkout

CATS will continue to exchange unused passes and remaining wallet balances through October 31st, 2021.

Customers MUST visit the Pass Sales booth at the Charlotte Transit Center, Monday-Friday 8:00a-5:00p for an exchange.

If you currently have funds in your cash wallet, tokens up to the value of the remaining cash in your mobile wallet, will be provided. Customers can visit the CATS Customer Service Pass Sales booth at the Charlotte Transportation Center for exchanges.

Exchanges will be made through October 31, 2021. No cash refunds will be issued. Tokens can be used in both CATS fareboxes and ticket vending machines as payment for fare.

Exchanges for unused tickets in your ticket manager, will be exchanged for tokens or fare media, through October 31, 2021.

What will be exchanged:

  • Unused one ride ticket – 1 token for each unused ticket
  • Unused one day ticket – 3 tokens or option of printed one day pass
  • Unused weekly ticket – 7-day punch pass

​Customers will need to verify their mobile account, by providing their Name, Phone Number, and 7-digit User ID.

Customers will also need to complete a CATS Pass Exchange form, agreeing to the exchange of unused passes and/or remaining balance for tokens.

CATS Pass Exchange Form

​Yes. Existing and new customers can download the app now from the Apple and Google Play stores by searching “CATS-Pass” (including the hyphen). The previous CATS Pass app has been de-activated. Customers will be required to re-register by creating a new account with their name, zip code and email.

Download the new CATS-Pass app and create an account. Be sure to look for CATS-Pass, with a hyphen between the words CATS and Pass.

You’ll need to provide the following information to set up your new CATS-Pass account:

First name

Last name

Zip code


​Yes. The new CATS-Pass app is now available to download in the Apple and Google Play stores!

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