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New Mobile Ticketing App! – Now with Real-Time Bus Tracking

The new CATS-Pass mobile ticketing app now includes real-time bus tracking! Seamlessly plan and pay for bus trips on a single app.

CATS-Pass App Features

  • Trip Planner tool with real-time bus tracking

  • Set home and work locations in your app profile

  • Favorite stops/stations to quickly view the next vehicle arrival time

  • More ticket options for customers

  • Apple/Google Pay options

  • Multi-language function

  • CATS Rider’s Alert notifications

Real-time tracking for the LYNX Blue Line and CityLYNX Gold Line will be available on the app by the end of 2021.

CATS will continue to exchange unused passes and remaining wallet balances through October 31st, 2021. Customers MUST visit the Pass Sales booth at the Charlotte Transit Center, Monday-Friday 8:00a-5:00p for an exchange.

How to Download the New CATS-Pass app:

  1. Download the New CATS-Pass app Apple Store or Google Play Store

  2. Create your CATS Pass account

Customers MUST visit the Pass Sales booth at the Charlotte Transit Center, Monday-Friday 8:00a-5:00p for an exchange.

If you currently have funds in your cash wallet, tokens up to the value of the remaining cash in your mobile wallet, will be provided. Customers can visit the CATS Customer Service Pass Sales booth at the Charlotte Transportation Center for exchanges.

Exchanges will be made through October 31, 2021. No cash refunds will be issued. Tokens can be used in both CATS fareboxes and ticket vending machines as payment for fare.


Exchanges for unused tickets in your ticket manager, will be exchanged for tokens or fare media, through October 31, 2021.

What will be exchanged:

  • Unused one ride ticket – 1 token for each unused ticket
  • Unused one day ticket – 3 tokens or option of printed one day pass
  • Unused weekly ticket – 7-day punch pass


​Customers will need to verify their mobile account, by providing their Name, Phone Number, and 7-digit User ID.

Customers will also need to complete a CATS Pass Exchange form, agreeing to the exchange of unused passes and/or remaining balance for tokens.

CATS Pass Exchange Form

​Yes. Existing and new customers can download the app now from the Apple and Google Play stores by searching “CATS-Pass” (including the hyphen). The previous CATS Pass app has been de-activated. Customers will be required to re-register by creating a new account with their name, zip code and email.

Download the new CATS-Pass app and create an account. Be sure to look for CATS-Pass, with a hyphen between the words CATS and Pass.

You’ll need to provide the following information to set up your new CATS-Pass account:

First name

Last name

Zip code

Email


​Yes. The new CATS-Pass app is now available to download in the Apple and Google Play stores!

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