CATS Customer Service Information
At CATS, keeping you on the move and gaining your input is important to us. We are here to assist you in planning your trips and to gain your input regarding the quality of service, suggestions, compliments and complaints. There are several ways you can contact us for a variety of needs. These include the CATS Call Center, in person at the Charlotte Transportation Center or drop us a line.
For Americans with Disabilities Act complaints (ADA) you can:
Email: ADA Accessibility Coordinator
Call: 704-336-7433 and inform the customer service representative that you are making an ADA complaint.
Write: Detail your complaint and sent to:
ADA Accessibility Coordinator
600 East 4th Street
Charlotte, N.C. 28202
CATS customer service representatives are available to assist you in planning trips and hearing what you have to say. If you need to speak to a live person, we are available during the critical hours when service is operating. To speak with a customer service representative call 704-336-7433(RIDE), toll free at 866-779-2287(CATS), or via TDD: 704-336-5051 between the following hours:
Charlotte Transportation Center:
Monday through Friday: 6:00 a.m. - 10:00 p.m.
Saturday and Sunday: 7:00 a.m. - 11:30 a.m. & 12:30 p.m - 4:00 p.m.
If you are uptown or making a connection at the Charlotte Transportation Center, visit the center's information booth, located at 310 East Trade Street. You can purchase passes, get schedule information, help with connections and trip planning, purchase special IDs and speak with one of our customer service representatives. We are open during the following hours.
Write to Us:
Monday through Friday: 5:30 a.m. - 10:00 p.m.
Saturday and Sunday: 7:00 a.m. - 12: 00 p.m. & 1:00 p.m. - 4:00 p.m.
You can also provide comments, suggestions, complaints, etc. by written communications through the following venues:
CATS Customer Service
600 East 4th Street
Charlotte, NC 28202