Charlotte Area Transit System

Special Transportation Service (STS) Opportunities

What is Special Transportation Service (STS)?

In accordance with the Americans with Disabilities Act (ADA), CATS offers paratransit services to individuals who, because of a disability (physical, cognitive, or visual), cannot access fixed routes buses. The ADA defines eligibility for complementary paratransit service in 49 CFR Section 37.123 of the federal regulations. CATS Special Transportation Service operates the paratransit system, which is a pre-scheduled, shared-ride, origin to destination service.

Become a CATS Hero

The STS operator role is not for everyone.  Persons who serve in this capacity must exhibit a desire to help, care for, and serve men and women with disabilities, who rely on CATS Special Transportation Service to transport them to and from their desired destinations.  Being a servant may not be exciting, nor is it a glamorous, but it is certainly fulfilling and rewarding to those who transport, assist, and care for the well-being of persons with disabilities.   STS operators are the unsung heroes and "sheroes" who assist persons with disabilities with their daily commute needs.

Join our team of paratransit operators. Apply to become a STS operator at:

More Opportunities with Special Transportation Service

There are many other career opportunities available with our STS team such as: road supervisor, dispatcher, and reservationist. To see all current positions available visit

CATS is an Equal Opportunity Employer