Charlotte Area Transit System


Health & Safety Measures

Free face masks

facemask covering blurred image of bus in background

  • Through a partnership with Novant Health, free face masks are available to all community members and  riders.

  • Masks can be picked up at the Charlotte Transportation

  • Center Pass Sales Office or during a pop-up events in the    community. 

  • Citizens who purchase CATS passes online can get a free mask mailed with their pass.

  • Masks have been mailed to over 3,000 STS customers,and vanpool riders.

Face mask Policy

Practice social distancing so we all protect each other

  • There is a 20-rider limit required on each bus.

  • 6’ social distancing markers are placed on bus floors

  • Unavailable seats are blocked off or removed.

  • Plexiglass dividers are installed between seats. 

  • Unavailable seats are blocked off.

  • Seating closest to the operator cab is blocked off.

  • Social distancing signage is on all light rail platforms.

​Modified Schedules

In March 2020, CATS implemented a modified schedule for bus and light rail service. We will operate on a modified schedule until further notice but have increased frequency on routes experiencing higher ridership. 

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Cleaning Protocols
  • All CATS vehicles and facilities are cleaned on a daily/nightly basis.

  • In May 2020, CATS implemented mid-trip cleanings at the transit center and at the end of the line stations for the LYNX Blue Line. At these locations, passengers are asked to step off the vehicle, while a quick and thorough cleaning is completed on the vehicle. 

  • Hospital-grade solutions are used on all vehicles and surfaces during mid-trip and nightly cleanings.

  • Additional cleaning completed with electromagnetic sprayers.

Operator Safety Measures
  • CATS provides Personal Protective Equipment (PPE) to all operators, including face masks, hand sanitizer and gloves.

  • CATS is working to procure and install plexiglass Operator barriers. 

  • Operators who experience COVID-like symptoms are urged to stay home.

  • Customers are asked to exit through rear doors on buses.