Charlotte Area Transit System

We know you’re ready to get back to what you love.  CATS is still the best way to connect to what you love, and we’re continuing to work hard to provide you with a safe, clean and reliable service every time you ride.

Face Mask Policy

  • CATS requests that every rider wear a mask aboard services.

  • Per Transportation Security Administration rules, masks are required while riding ALL transportation.

  • CATS adheres to TSA rules.

facemask covering blurred image of bus in background

Cleaning Protocols

  • All CATS vehicles and facilities are cleaned on a daily/nightly basis.

  • CATS conducts mid-trip cleanings at the transit center.

  • Passengers are asked to step off the vehicle, while a quick and thorough cleaning is completed on the vehicle.

  • Hospital-grade solutions used on all vehicles and surfaces during mid-trip and nightly cleanings.

  • Additional cleaning completed with electromagnetic sprayers.

​Modified Schedules

  • CATS has modified its schedules to ensure social distancing between rider loads. CATS has continued to monitor our ridership and increased frequency on key routes.

  • Modified schedule includes increase frequency on the following high ridership routes: 5, 7, 8, 9, 10, 11, 16, 21, 27 and 34.

FREE Face Masks

  • Through a partnership with Novant Health, free face masks are available to all community members and riders.

  • Masks can be picked up at the Charlotte Transportation Center Pass Sales Office or during a pop-up events in the community.

  • Citizens who purchase CATS passes online can get a free mask mailed with their pass.


Operator Safety Measures

  • CATS provides Personal Protective Equipment (PPE) to all operators, including face masks, hand sanitizer and gloves.

  • CATS has procured driver barriers for all bus drivers and is working to install them on all vehicles.  

  • Operators who experience COVID-like symptoms are urged to stay home.

  • CATS and the City of Charlotte provided many vaccination events at the workplace.