Charlotte Area Transit System

Customer Service

CATS Call Center:   704-336-RIDE (7433)

Toll Free:                  1-866-779-2287

Lost and Found:      704-336-3159

Special Transportation Service: 704-336-2637

Email: telltransit@charlottenc.gov        

Write: 

CATS Customer Service

600 East 4th Street

Charlotte, NC 28202

 

​For Americans with Disability Act Complaints (ADA) concern

Email: CATSCivilRights@charlottenc.gov

Call: 704-336-7433 and inform the customer service representative that you are making an ADA complaint.

Write:

ADA Accessibility Coordinator

CATS

600 E 4th Street

Charlotte, N.C. 28202     


CATS Art-in-Transit Program 

Email: clange@charlottenc.gov and ask to be added to CATS Art-in-Transit artists email database.

Call: Chris Lange, Program Administrator 704-432-2391 for other inquiries regarding CATS Art-in-Transit Program 

Write: 

Charlotte Area Transit System

Art-in-Transit Program

600 East Fourth Street

Charlotte, North Carolina 28202




Carpooling: carpools@charlottenc.gov

Employer Transportation Coordinator (ETC) Program: etcinterest@charlottenc.gov

Vanpools:  vanpools@charlottenc.gov

Transit Planning:  planninggeneralcomments@charlottenc.gov