Charlotte Area Transit System

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Contact Us

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Customer Service

CATS Call Center:704.336.7433

Toll Free: 866.779.2287

Lost and Found: 704.336.3159

Special Transportation Service: 704.336.2637

Email: telltransit@charlottenc.gov

Write:

CATS Customer Service
600 East 4th Street
Charlotte, NC 28202

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​For Americans with Disability Act Complaints (ADA) concern

Email: CATSCivilRights@charlottenc.gov

Call: 704.336.7433 and inform the customer service representative that you are making an ADA complaint.

Write:

ADA Accessibility Coordinator
CATS
600 E 4th Street
Charlotte, N.C. 28202

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Carpooling: carpools@charlottenc.gov

Employer Transportation Coordinator (ETC) Program: etcinterest@charlottenc.gov

Vanpools: vanpools@charlottenc.gov

Transit Planning: planninggeneralcomments@charlottenc.gov