Customer Service
CATS Call Center: 704-336-RIDE (7433)
Toll Free:
1-866-779-2287
Lost and Found: 704-336-3159
Special Transportation Service: 704-336-2637
Email: telltransit@charlottenc.gov
Write:
CATS Customer Service
600 East 4th Street
Charlotte, NC 28202
For Americans with Disability Act Complaints (ADA) concern
Email: CATSCivilRights@charlottenc.gov
Call: 704-336-7433 and inform the customer service representative that you are making an ADA complaint.
Write:
ADA Accessibility Coordinator
CATS
600 E 4th Street
Charlotte, N.C. 28202
CATS Art-in-Transit Program
Email: clange@charlottenc.gov and ask to be added to CATS Art-in-Transit artists email database.
Call: Chris Lange, Program Administrator 704-432-2391 for other inquiries regarding CATS Art-in-Transit Program
Write:
Charlotte Area Transit System
Art-in-Transit Program
600 East Fourth Street
Charlotte, North Carolina 28202
Carpooling: carpools@charlottenc.gov
Employer Transportation Coordinator (ETC) Program: etcinterest@charlottenc.gov
Vanpools: vanpools@charlottenc.gov
Transit Planning: planninggeneralcomments@charlottenc.gov