Customer Center

Water Leaks
​If you are experiencing a water leak inside a building or between the water meter and a building, please consult with a plumber. You may also notice a problem if your water bill is unusually high, or utility readers may detect a leak while reading your meter. 
​​Call 311 or 704-336-7600 if you notice water:
  • leaking from under the street pavement
  • leaking out of a meter box
  • leaking from a fire hydrant

All leaks are a priority, but crews maintain more than 9,000 miles of pipes, so the timing of maintenance is based largely on workload. Leaks posing a potential threat to health and safety are classified as emergencies and always receive immediate attention. Other leaks are repaired based on severity - the amount of water loss, the potential for pavement or property damage, etc. Depending on the workload, the response time can sometimes be a little longer for the smallest leaks. We appreciate your patience and understanding as we work day in, day out to address water leaks, to continue enhancing our response time, and to keep clean, high-quality water on its path to your home or business.​

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