Contact Charlotte Water by dialing 311 or 704-336-7600 and ask for "water move in or move out" between 7:00 a.m. and 7:00 p.m. Monday through Friday. Please provide:
Social Security Number (required)
Employer Tax Identification Number (EIN)
Government-issued identification (must include a photo)
Our goal is to have the water turned on within 24 to 48 hours. A $25.00 charge will apply for new services.
When the technician arrives to turn on the water, if the water meter indicates that water is flowing inside the home, Charlotte Water staff will not turn on the water. This is a measure taken to prevent flooding inside.