Customer Center

Emergency Services

​If private pipes freeze but there are no visible leaks detected or obvious burst pipe:

  • Don't panic.
  • Open faucets just slightly (to give melting ice/steam a place to go without added stress on the pipe) and know where to turn off the water via 'master valve' in case a thawing pipe bursts or begins to leak.
  • Learn more at Prevent Frozen Pipes