Customer Center

​​Charlotte Water Cares Program

Charlotte Water Cares Program

Beginning in 2023, Charlotte Water is reinstating previous billing processes.
On January 3, 2023, disconnect and reconnect fees will resume. (Reconnect/Disconnect fees are $17 (each)
On January 30, 2023, late fees will resume and appear on bills in February. Late fees are 1.5% of past-due charges

Resources are available for families in need. Charlotte Water has a CLTWater Cares program which includes a number of customer assistance programs including: