Beginning in 2023, Charlotte Water is reinstating previous billing processes. On January 3, 2023, disconnect and reconnect fees will resume. (Reconnect/Disconnect fees are $17 (each)On January 30, 2023, late fees will resume and appear on bills in February. Late fees are 1.5% of past-due charges
Resources are available for families in need. Charlotte Water has a CLTWater Cares program which includes a number of customer assistance programs including:
Home Serve
Charlotte Water has partnered with HomeServe USA to offer an optional solution to eliminate the high cost and stress of unexpected repairs to water and sewer lines.
Financial Assistance
Charlotte Water partners with multiple financial assistance agencies and programs. Our Customer Care Team can help you select the best option for your situation. To speak with the Care Team, please call 311.
Leak Adjustment Policy
If your water bill is unusually high and you suspect you may have a leak, utility readers may detect a leak while reading your meter. Call 311 to learn more about Charlotte Water’s leak adjustment policy.
Service Line Loans
Charlotte Water installs new water and sanitary sewer services connecting to accessible existing mains upon request by residential/commercial customers. Do you need to replace your plumbing from the water meter to your house? CLTWater has a financial assistance program to help. Call 311 or 704.336.7600 to learn more about loan options.
Extension Policy Connections
Applicants who do not have direct access to water and/or sewer mains may qualify for one of our Extension Programs. For more information email NewServiceRequests@charlottenc.gov or call 704.432.2854.