Rates & Billing

​​Water Bill Payment Options​

Pay Online

Pay by Phone or Computer

  • Call 311 or 704-336-7600
  • Customer Online Bill Pay Portal
  • Western Union Speedpay
    • A convenience fee of $1.85 is charged by Western Union Speedpay for this service.

Pay in Person

  • At government buildings
  • At authorized payment locations

Schedule Future Payments

  • Bank Draft Initial set up will take four to six weeks. We will confirm your participation and notify you when your Bank Draft payments will begin.

Mailing address for water bill payment is:

City of Charlotte

Billing Center

P.O. Box 1316

Charlotte NC 28201-1316

​Pay Bill via City Website

Pay water bill by signing in or registering your account through Charlotte Water website. Additional payment options are available

​If unable to see above sign in fields, please click access online pay login here.

Pay By Mail

Pay By Phone

Pay In Person

Pay Online

1. One Time Payment 
Make a one -time 
KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa, or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction. 

2. Bill Portal Site Log in to view your bill, sign up for paperless billing, schedule recurring payments, make a one-time payment using your checking or savings account (if signed up for paperless billing), look up past payment information, and review your water consumption history. 

​​Pay bi​​ll via Ci​ty website​

The Charlotte Wat​er online bill pay site is currently down for maintenance. We apologize for the​ inconvenience. 

​To make a secure, one-time ACH payment using your savings or checking account with Kubra EZ-PAY, click here. There is no additional charge for this transaction.

To make a payment on a past due or disconnected account, please click here to use Western Union's Speedpay to ensure the payment is posted today. A convenience fee of $1.85 is charged by Western Union Speedpay for this service.​

For additional support, please call 311 or (704) 336-7600 during normal business hours (7 a.m. – 7 p.m.). ​