Rates & Billing

​​​Water Bill Payment Options


**In this time of uncertainty, Charlotte Water has implemented measures to ensure safety for both employees and customers. The in-person payment counters will be closed at CMGC and West Service Center effective March 18, 2020. The drive-thru payment center on 600 East Trade St. will also be closed until further notice. We will have minimal staff available on Thursdays to check the mail and process drop box payments at 600 East 4th St. Updated signage has been posted at our locations. Please use other methods of payment via the web portal, IVR, online banking and at the authorized payment locations.

**As of March 12, 2020, account disconnections for nonpayment are suspended. Those customers who were disconnected at the time have since been reconnected. Customers will still be responsible for charges on services used during this time. Customers should continue to make payments to avoid higher bills later.
**As of March 23, 2020, new assessment of late fees associated with delinquent accounts are suspended. Customers who need assistance paying their Charlotte Water bill can contact 311 (704-336-7600) to learn about payment arrangement options as well as other community resources available.


To make payment on a past due or disconnected account, you must pay via KUBRA EZ-PAY   in person, online or by phone before 5pm to have the payment posted the same day. A convenience fee is charged by KUBRA EZ-PAY for this service.  Water Bill FAQs - Payment FAQs

Pay Online

1. One Time Payment
Make a one -time 
KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction. 

2. Bill Portal Site Log in to view your bill, sign up for paperless billing, schedule recurring payments, make a one-time payment using your checking or savings account (if signed up for paperless billing), look up past payment information and review your water consumption history. 




Pay By Mail

Send the bottom portion of the bill with check or money order payable to: 

City of Charlotte 
P.O. Box 1316
Charlotte, NC 28201

Pay By Phone

Call 311 or 704-336-7600

Make a one -time KUBRA EZ-PAY payment using your bank account, ATM, Debit Card, Mastercard, Visa, Discover or Diners card. A $1.10 fee is charged by KUBRA EZ-PAY per transaction.  

Pay In Person

1. Authorized Payment locations including CVS, 7-11, Family Dollar and ACE Cash Express 
Cash Only

Visit KUBRA EZ-PAY  to find an authorized payment location near you and to get the KUBRA EZ-PAY  barcode that you can download to your phone or print out.

  • Please have your account number ready and zip code ready.
  • Each barcode is specific to each payment location and reusable. 
  • Only payments made to Authorized Payment Locations are posted the same day (if payment is made before 5pm Sun-Fri)
  • A $1.49 fee is charged by KUBRA EZ-PAY per transaction. 

2. Government Service Centers 
Cash, Check, Visa, Mastercard, Debit Card, Diners Card - Open 8 a.m. - 5 p.m. Monday-Friday

  • 600 East 4th Street
  • 600 East Trade Street
  • 4150 Wilkinson Blvd 

3. Drop-Off Locations 
Check Or Money Order Only

  • 4150 Wilkinson Blvd.
  • 600 East 4th Steet​