Charlotte Water uses Secure Socket Layer (SSL) for secure transmissions whenever information about you or your account is displayed. SSL applies encryption between two communicating applications, such as your computer and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end.
Additionally, the portal requires that you choose a unique username and password; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps. After authentication, the portal uses a "cookie" to identify you throughout your session.