Rates & Billing

​Payment Questions

​Questions about the online portal

When you log into the online portal, you can:

  • Look up an account balance,
  • Sign up for paperless billing,
  • Set up auto-pay payments,
  • View billing and consumption history,
  • Set up text to pay and secure email payments.​

​We want your online experience to be as simple and convenient as possible. When you create a username and password, it ensures that only you (or others you designate) have access to your account information. We also use your username to securely store your account information and preferences in your user profile.

Please note that usernames cannot be an email address. This enables you to change your email address in your profile without having to change your login.

​To view your account information, you will also need the following:

A valid Charlotte-Mecklenburg City-County Services bill account number and the STREET NUMBER where your Charlotte Water service is located (example: if your address is 1234 Elm Street, enter "1234").

​You have the option to add other accounts after you register with a username and valid email address. To add the first account, click "Register" to view and/or pay your bill. Follow the steps to confirm your water bill account. Once the primary account is set up, a button allowing you to add other accounts displays.

To enroll or link multiple accounts click on "Add Multiple Accounts" gray bar and follow the instructions.

​Charlotte Water uses Secure Socket Layer (SSL) for secure transmissions whenever information about you or your account is displayed. SSL applies encryption between two communicating applications, such as your computer and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end.

Additionally, the portal requires that you choose a unique username and password; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps. After authentication, the portal uses a "cookie" to identify you throughout your session. 

​You may need to adjust the settings of your mobile phone to use the portal. Disable pop-up blockers for the best mobile phone experience.

​Please contact CharMeck 311 (dial 311 or 704-336-7600) Monday through Friday 7:00 a.m. to 7:00 p.m. 

​Questions about paying in person

You can make a payment at an authorized retail cash payment location such as 7-11, CVS, ​Family Dollar or ACE Cash Express. In person payments are also accepted at select government service centers between 8 a.m. and 5 p.m.

You must have a pay slip in order to make a payment at an authorized EZ-Pay location.

  • Pay slips can be printed from a computer or accessed from your mobile device.
  • You must have your account number and street address to create a pay slip

​Only authorized locations will process payments the same business day as long as the payment is made before 5 p.m.

​Yes, however, payments made an unauthorized locations may not process the same business day.

Account numbers can be found:

  • On a monthly bill,
  • By logging in to the Charlotte Water online portal,
  • In the paperless billing reminder email, or by
  • Calling 311 (704-336-7600).​