Rates & Billing

​​Pandemic Customer Assistance

  • Crisis Assistance provides assistance and advocacy for people in financial crisis, helping them move toward self-sufficiency. Assistance is available to all Mecklenburg County residents.


  • Have you been financially impacted by the COVID-19 pandemic? Charlotte Water is teaming up with Dream Key Partners to assist qualified applicants struggling to pay utility bills. Resources are available. No payback is required. On-line Charlotte Water Emergency Assistance Applications are available, www.rampcharmeck.com.
  • Eligibility Requirements:
    • Childcare challenges as a result of COVID-19
    • Illness as a result of COVID-19
    • Job loss as a result of COVID-19
    • Wage reduction as a result of COVID-19

How to Pay your Bill

Financial Assistance/Non-Profit Organizations

New Updates in 2023

Beginning in 2023, Charlotte Water is reinstating previous billing processes.
  • On January 3, 2023, disconnect and reconnect fees will resume. (Reconnect/Disconnect fees are $17 (each)
  • On January 30, 2023, late fees will resume and appear on bills in February.  Late fees are 1.5% of past-due charges

​Pandemic Assistance Background