Rates & Billing

​​Pandemic Customer Assistance

  • Crisis Assistance provides assistance and advocacy for people in financial crisis, helping them move toward self-sufficiency. Assistance is available to all Mecklenburg County residents.


  • Have you been financially impacted by the COVID-19 pandemic? Charlotte Water is teaming up with Dream Key Partners to assist qualified applicants struggling to pay utility bills. Resources are available. No payback is required. On-line Charlotte Water Emergency Assistance Applications are available, www.rampcharmeck.com.
  • Eligibility Requirements:
    • Childcare challenges as a result of COVID-19
    • Illness as a result of COVID-19
    • Job loss as a result of COVID-19
    • Wage reduction as a result of COVID-19

How to Pay your Bill

Financial Assistance/Non-Profit Organizations

Current Stage of CLTWater’s Customer Assistance Plan

  • Customers with past due balances should continue to make payments to avoid the accumulation of higher past due balances and future disconnection. 

​Pandemic Assistance Background