Charlotte Water strongly encourages any customers experiencing financial hardships to seek assistance with one of the two assistance programs listed below.
Our Customer Care Team can help you select the best option for your situation.
To speak with the Care Team, please call 311.
Crisis Assistance
- Crisis Assistance provides assistance and advocacy for people in financial crisis, helping them move toward self-sufficiency. Assistance is available to all Mecklenburg County residents.
DreamKey
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Have you been financially impacted by the COVID-19 pandemic? Charlotte Water is teaming up with Dream Key Partners to assist qualified applicants struggling to pay utility bills. Resources are available. No payback is required. On-line Charlotte Water Emergency Assistance Applications are available, www.rampcharmeck.com.
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Eligibility Requirements:
- Childcare challenges as a result of COVID-19
- Illness as a result of COVID-19
- Job loss as a result of COVID-19
- Wage reduction as a result of COVID-19