Rates & Billing

​​Pandemic Customer Assistance

Current Stage and Customer Assistance Plan

Frequently Asked Questions

​Charlotte Water is automatically placing customers with past due balances as of September 30 on a 12-month, no interest payment arrangement beginning with the October 2020 bill. A payment arrangement does not resolve the need for our customers to pay their bills.

Customers with past due balances should continue to make payments to avoid the accumulation of higher past due balances and future disconnection. As long as a customer is on a payment arrangement, the customer will not face a disconnection notice.

Please contact our Customer Care Team by calling 311 and get help paying your bill from the agencies we have partnered with. Our Team will help you select the best option for your situation.


​No, all customers that have a past due balance as of September 30th will be placed on a 12-month payment arrangement. Your next bill (in October) will reflect your first payment plan installment in addition to new bill amounts.

If you are financially able to do so, you can make overpayments or pay the entire balance of your payment arrangement plan at any time. Any overpayment will be applied to the oldest charges on your account.

​If you need to modify the terms of your payment plan or if you have questions or concerns, please contact 311 (or 704-336-7600).

Also, Charlotte Water is partnering with several community resources that may be able to assist you with paying your bill. To connect with those agencies, please contact 311.


Current Stage of CLTWater’s Customer Assistance Plan

​Pandemic Assistance Background